Quality Controller Onboarding Checklist

Quality Controller Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Quality Controller starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Quality Assurance onboarding experience or just need an onboarding checklist for your new Quality Controller, you’re in the right place. We’ve put together a sample Quality Controller onboarding checklist below and have created onboarding templates & resources to help.

Quality Controller Onboarding Checklist

1. Introduction to company policies and procedures: The Quality Controller should receive a comprehensive overview of the company’s quality policies and procedures. This includes understanding the quality management system, quality standards, and any specific protocols or guidelines that need to be followed. This task is typically performed by the Quality Assurance Manager or a designated trainer.

2. Familiarization with the product or service: The Quality Controller needs to become familiar with the product or service being offered by the company. This involves understanding the specifications, features, and functionalities of the product/service. They should also learn about any unique quality requirements or customer expectations related to the product/service. The task of providing this information is usually assigned to the Product Manager or a subject matter expert.

3. Training on quality control tools and techniques: The Quality Controller should receive training on various quality control tools and techniques used in the industry. This includes learning about statistical process control, root cause analysis, failure mode and effects analysis, and other relevant methodologies. The training can be conducted by the Quality Assurance Manager, a senior Quality Controller, or an external training provider.

4. Introduction to quality control equipment and software: The Quality Controller should be introduced to the equipment and software used for quality control purposes. This may include inspection tools, measuring instruments, testing machines, and quality management software. The task of providing this introduction and training on equipment/software is typically performed by the Quality Assurance Manager or a designated technical expert.

5. Understanding quality control documentation: The Quality Controller needs to familiarize themselves with the various quality control documents used in the company. This includes inspection checklists, quality control plans, standard operating procedures, and any other relevant documentation. The Quality Assurance Manager or a designated trainer should provide guidance on how to access, interpret, and use these documents effectively.

6. Shadowing experienced Quality Controllers: To gain practical knowledge and hands-on experience, the new Quality Controller should shadow experienced colleagues. This allows them to observe and learn from experienced professionals in real-world quality control scenarios. The task of assigning mentors or arranging shadowing opportunities is typically handled by the Quality Assurance Manager or a designated supervisor.

7. Introduction to the company’s quality control team: The new Quality Controller should be introduced to the members of the quality control team. This includes meeting fellow Quality Controllers, Quality Assurance Engineers, and any other team members involved in quality control activities. The Quality Assurance Manager or a team lead usually facilitates this introduction and fosters team integration.

8. Understanding the reporting structure and communication channels: The Quality Controller should be provided with a clear understanding of the reporting structure and communication channels within the company. This includes knowing who their direct supervisor is, who they should report to in case of issues or concerns, and how to communicate with other departments or stakeholders. The Human Resources department or the Quality Assurance Manager typically provides this information.

9. Safety training: As quality control often involves working with potentially hazardous materials or equipment, the new Quality Controller should receive safety training. This includes learning about safety protocols, emergency procedures, and the proper use of personal protective equipment. The task of providing safety training is usually assigned to the Health and Safety department or a designated safety officer.

10. Introduction to quality improvement initiatives: The Quality Controller should be introduced to any ongoing quality improvement initiatives within the company. This may include continuous improvement programs, Six Sigma projects, or Lean manufacturing initiatives. The Quality Assurance Manager or a designated improvement team leader should provide an overview of these initiatives and explain how the Quality Controller can contribute.

11. Performance expectations and evaluation: The new Quality Controller should have a clear understanding of the performance expectations and evaluation criteria for their role. This includes knowing the key performance indicators (KPIs) they will be measured against and any targets or benchmarks they need to achieve. The Quality Assurance Manager or a designated supervisor should communicate these expectations and periodically evaluate the Quality Controller’s performance.

12. Introduction to relevant regulations and standards: Depending on the industry and the products/services offered, the Quality Controller may need to comply with specific regulations and standards. They should receive an introduction to these regulations and standards, such as ISO 9001, FDA regulations, or industry-specific guidelines. The Quality Assurance Manager or a designated compliance officer should provide this information and ensure adherence to the requirements.

13. Continuous learning and professional development opportunities: The new Quality Controller should be made aware of the company’s commitment to continuous learning and professional development. They should be informed about any training programs, workshops, conferences, or certifications that can enhance their skills and knowledge in quality control. The Human Resources department or the Quality Assurance Manager typically provides information on these opportunities.

14. Integration into the company culture: Lastly, the new Quality Controller should be integrated into the company culture. This involves understanding the company’s values, mission, and vision, as well as its work environment and team dynamics. The Quality Assurance Manager, HR department, or a designated culture ambassador should facilitate this integration by organizing team-building activities, social events, or orientation sessions

Setting Up Your Employee Onboarding Process

From reading through the items in the example Quality Controller checklist above, you’ll now have an idea of how you can apply best practices to getting your new Quality Controller up to speed and working well in your Quality Assurance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.