Reception Centre Manager Onboarding Checklist

Reception Centre Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Reception Centre Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Reception Centre Manager, you’re in the right place. We’ve put together a sample Reception Centre Manager onboarding checklist below and have created onboarding templates & resources to help.

Reception Centre Manager Onboarding Checklist

1. Introduction to company policies and procedures: The reception centre manager should receive a comprehensive overview of the company’s policies and procedures, including those related to guest services, safety and security, employee conduct, and emergency protocols. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with the property: The reception centre manager should be given a tour of the entire property, including all guest rooms, common areas, amenities, and back-of-house facilities. This will help them understand the layout and features of the property, enabling them to provide accurate information to guests. The tour is usually conducted by a senior manager or a designated staff member.

3. Introduction to the team: The reception centre manager should be introduced to the entire team, including front desk staff, housekeeping, maintenance, and other relevant departments. This will help them establish relationships, understand reporting structures, and foster a collaborative work environment. The introduction is typically facilitated by the general manager or department heads.

4. Training on reservation systems and software: As a reception centre manager, it is crucial to be proficient in the property’s reservation systems and software. Training should be provided to familiarize the manager with the booking process, room inventory management, guest profiles, and reporting features. This training is usually conducted by the front office manager or an experienced staff member.

5. Understanding guest service standards: The reception centre manager should receive training on the company’s guest service standards, including how to handle guest inquiries, complaints, and special requests. This training should emphasize the importance of providing exceptional customer service and maintaining a positive guest experience. The training is typically conducted by the front office manager or a designated trainer.

6. Safety and security protocols: The reception centre manager should undergo training on safety and security protocols, including fire safety, emergency evacuation procedures, and handling of potential security threats. This training is crucial to ensure the safety of guests, staff, and the property. It is usually conducted by the property’s safety and security manager or a designated trainer.

7. Financial management and reporting: The reception centre manager should receive training on financial management tasks, such as handling cash, credit card transactions, and managing daily revenue reports. They should also be familiarized with the property’s accounting systems and procedures. This training is typically provided by the finance department or an experienced staff member.

8. Marketing and sales strategies: The reception centre manager should be briefed on the property’s marketing and sales strategies, including promotions, packages, and partnerships. This will enable them to effectively promote the property’s offerings and maximize revenue opportunities. The briefing is usually conducted by the sales and marketing department or a designated trainer.

9. Health and safety training: The reception centre manager should undergo health and safety training, including food safety and hygiene practices, if applicable. This training ensures compliance with health regulations and helps maintain a safe environment for guests and staff. It is typically conducted by the property’s health and safety officer or a designated trainer.

10. Performance expectations and evaluation: The reception centre manager should have a clear understanding of their performance expectations, key performance indicators, and evaluation processes. This will help them align their goals with the company’s objectives and track their progress. The performance expectations and evaluation discussion is typically conducted by the general manager or the human resources department

Setting Up Your Employee Onboarding Process

From reading through the items in the example Reception Centre Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Reception Centre Manager up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.