Repairer Onboarding Checklist

Repairer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Repairer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Maintenance onboarding experience or just need an onboarding checklist for your new Repairer, you’re in the right place. We’ve put together a sample Repairer onboarding checklist below and have created onboarding templates & resources to help.

Repairer Onboarding Checklist

1. Orientation: The new repairer attends an orientation session to familiarize themselves with the company’s policies, procedures, and safety protocols. This task is typically performed by the HR department or a designated trainer.

2. Introduction to the team: The new repairer is introduced to their immediate team members, including supervisors, colleagues, and any support staff. This helps establish relationships and fosters a sense of belonging within the company. The team leader or supervisor usually performs this task.

3. Equipment and tools training: The repairer receives comprehensive training on the specific equipment, tools, and machinery they will be working with. This includes understanding their functions, maintenance requirements, and safety precautions. The training is typically conducted by a senior repairer or a designated trainer.

4. Familiarization with maintenance procedures: The new repairer is provided with detailed information about the company’s maintenance procedures, including preventive maintenance schedules, troubleshooting techniques, and repair protocols. This task is usually performed by a senior repairer or a maintenance manager.

5. Safety training: The repairer undergoes safety training to ensure they are aware of potential hazards, emergency procedures, and the proper use of personal protective equipment (PPE). This training is typically conducted by the company’s safety officer or a designated trainer.

6. Introduction to company software and systems: The new repairer is trained on any software or systems used for work order management, inventory control, or documentation purposes. This task is usually performed by the IT department or a designated trainer.

7. Shadowing experienced repairers: The new repairer spends time shadowing experienced repairers to observe and learn from their expertise. This allows them to gain practical knowledge, understand best practices, and become familiar with the company’s specific repair processes. This task is performed by experienced repairers or supervisors.

8. Review of company policies and procedures: The new repairer is provided with a comprehensive review of the company’s policies and procedures, including those related to attendance, leave, reporting, and any specific guidelines relevant to their role. This task is typically performed by the HR department or a designated trainer.

9. Introduction to company culture and values: The new repairer is introduced to the company’s culture, values, and mission. This helps them align their work with the company’s overall objectives and fosters a sense of belonging. The task is usually performed by the HR department or a designated trainer.

10. Performance expectations and goal setting: The new repairer meets with their supervisor to discuss performance expectations, key performance indicators (KPIs), and set goals for their role. This task helps establish clear expectations and provides a roadmap for success. The supervisor or team leader performs this task.

11. Introduction to company resources: The new repairer is provided with information about various company resources, such as maintenance manuals, technical documentation, online databases, and support channels. This ensures they have access to the necessary tools and information to perform their job effectively. The task is typically performed by the maintenance manager or a designated trainer.

12. Introduction to company policies on professional development: The new repairer is informed about the company’s policies and opportunities for professional development, such as training programs, certifications, or workshops. This task is usually performed by the HR department or a designated trainer.

13. Introduction to company benefits and perks: The new repairer is provided with information about the company’s benefits package, including health insurance, retirement plans, vacation policies, and any additional perks offered. This task is typically performed by the HR department or a designated representative.

14. Introduction to reporting and communication channels: The new repairer is informed about the reporting structure and communication channels within the company. This includes understanding who to report to, how to escalate issues, and how to effectively communicate with colleagues and supervisors. The task is typically performed by the HR department or a designated trainer.

15. Introduction to company quality standards: The new repairer is educated on the company’s quality standards and expectations for their work. This includes understanding the importance of delivering high-quality repairs and adhering to industry best practices. The task is usually performed by the quality control department or a designated trainer.

16. Introduction to company-specific regulations and compliance requirements: The new repairer is provided with information about any specific regulations or compliance requirements that apply to their role, such as safety regulations, environmental standards, or industry-specific certifications. This task is typically performed by the compliance department or a designated trainer.

17. Introduction to customer service expectations: The new repairer is educated on the company’s customer service expectations, including how to interact with customers, handle complaints, and ensure customer satisfaction. This task is usually performed by the customer service department or a designated trainer.

18. Introduction to company performance evaluation process: The new repairer is informed about the company’s performance evaluation process, including how feedback is provided, performance reviews are conducted, and opportunities for growth and advancement. This task is typically performed by the HR department or a designated representative.

19. Introduction to company’s code of conduct and ethics: The new repairer is provided with information about the company’s code of conduct and ethics, including expectations for professional behavior, confidentiality, and integrity. This task is typically performed by the HR department or a designated trainer.

20. Completion of necessary paperwork: The new repairer completes any necessary paperwork, such as employment contracts, confidentiality agreements, or safety waivers. This ensures compliance with legal requirements and company policies. The HR department typically oversees this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Repairer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Repairer up to speed and working well in your Maintenance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.