Retail Pharmacist Onboarding Checklist

Retail Pharmacist Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Retail Pharmacist starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Pharmacy onboarding experience or just need an onboarding checklist for your new Retail Pharmacist, you’re in the right place. We’ve put together a sample Retail Pharmacist onboarding checklist below and have created onboarding templates & resources to help.

Retail Pharmacist Onboarding Checklist

1. Orientation: The new retail pharmacist should attend an orientation session to familiarize themselves with the company’s policies, procedures, and culture. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the Pharmacy Team: The new retail pharmacist should be introduced to the pharmacy team, including pharmacists, pharmacy technicians, and support staff. This task is usually performed by the pharmacy manager or a senior pharmacist.

3. Review of Pharmacy Operations: The new retail pharmacist should receive a comprehensive review of the pharmacy’s operations, including dispensing processes, medication inventory management, prescription filling procedures, and customer service protocols. This task is typically performed by the pharmacy manager or a senior pharmacist.

4. Training on Pharmacy Software Systems: The new retail pharmacist should receive training on the pharmacy’s software systems, including the electronic health record (EHR) system, medication dispensing software, and inventory management software. This task is usually performed by the pharmacy manager or a designated trainer.

5. Familiarization with Medication Formulary: The new retail pharmacist should become familiar with the pharmacy’s medication formulary, which includes the list of medications stocked and their corresponding therapeutic indications. This task is typically performed by the pharmacy manager or a senior pharmacist.

6. Review of State and Federal Regulations: The new retail pharmacist should receive a thorough review of state and federal regulations governing pharmacy practice, including laws related to controlled substances, patient privacy (HIPAA), and medication dispensing. This task is usually performed by the pharmacy manager or a designated trainer.

7. Introduction to Pharmacy Policies and Procedures: The new retail pharmacist should be provided with a detailed overview of the pharmacy’s policies and procedures, including medication safety protocols, medication error reporting, and adherence to professional standards. This task is typically performed by the pharmacy manager or a designated trainer.

8. Training on Medication Counseling: The new retail pharmacist should receive training on medication counseling techniques to effectively communicate with patients, provide medication education, and address any concerns or questions. This task is usually performed by the pharmacy manager or a senior pharmacist.

9. Introduction to Insurance and Reimbursement Processes: The new retail pharmacist should be introduced to the pharmacy’s insurance and reimbursement processes, including understanding insurance plans, prior authorization requirements, and claims processing. This task is typically performed by the pharmacy manager or a designated trainer.

10. Shadowing Experienced Pharmacists: The new retail pharmacist should have the opportunity to shadow experienced pharmacists to observe their workflow, interactions with patients and healthcare providers, and gain practical insights into the role. This task is usually arranged by the pharmacy manager or a senior pharmacist.

11. Review of Emergency Procedures: The new retail pharmacist should receive training on emergency procedures, including handling adverse drug reactions, medication recalls, and responding to medical emergencies within the pharmacy. This task is typically performed by the pharmacy manager or a designated trainer.

12. Introduction to Quality Assurance and Compliance: The new retail pharmacist should be introduced to the pharmacy’s quality assurance and compliance processes, including medication error reporting, quality improvement initiatives, and adherence to regulatory standards. This task is typically performed by the pharmacy manager or a designated trainer.

13. Ongoing Continuing Education: The new retail pharmacist should be informed about the company’s commitment to ongoing professional development and continuing education opportunities, including conferences, webinars, and workshops. This task is typically communicated by the pharmacy manager or the human resources department.

14. Introduction to Interdisciplinary Collaboration: The new retail pharmacist should be introduced to the concept of interdisciplinary collaboration and the importance of working closely with other healthcare professionals, such as physicians, nurses, and allied health professionals. This task is typically performed by the pharmacy manager or a senior pharmacist.

15. Performance Expectations and Goal Setting: The new retail pharmacist should have a discussion with their supervisor or pharmacy manager to establish performance expectations, set goals, and outline a plan for professional growth within the company. This task is typically performed by the pharmacy manager or the human resources department

Setting Up Your Employee Onboarding Process

From reading through the items in the example Retail Pharmacist checklist above, you’ll now have an idea of how you can apply best practices to getting your new Retail Pharmacist up to speed and working well in your Pharmacy team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.