Rides Attendant Onboarding Checklist

Rides Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Rides Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Entertainment onboarding experience or just need an onboarding checklist for your new Rides Attendant, you’re in the right place. We’ve put together a sample Rides Attendant onboarding checklist below and have created onboarding templates & resources to help.

Rides Attendant Onboarding Checklist

1. Orientation: The new rides attendant should attend a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and safety protocols. This task is typically performed by the human resources department or a designated trainer.

2. Safety Training: The rides attendant should undergo thorough safety training to understand the specific safety measures and emergency procedures related to operating rides. This training is usually conducted by experienced rides supervisors or safety officers.

3. Ride-specific Training: The new rides attendant should receive ride-specific training, which includes learning how to operate each ride, understanding the ride’s mechanics, and becoming familiar with any special features or controls. This training is typically conducted by experienced rides supervisors or trainers.

4. Customer Service Training: Since rides attendants interact directly with guests, they should receive customer service training to ensure they provide a positive and enjoyable experience for visitors. This training may be conducted by the human resources department or experienced rides supervisors.

5. Shadowing Experienced Attendants: To gain practical experience and observe how the job is performed, the new rides attendant should shadow experienced attendants for a certain period. This allows them to learn from experienced colleagues and understand the day-to-day responsibilities of the role. Experienced rides attendants or supervisors usually perform this task.

6. Learning Safety Inspections: The new rides attendant should learn how to conduct safety inspections of the rides before opening them to the public. This task involves checking for any potential hazards, ensuring all safety equipment is in place, and verifying that the ride is in proper working condition. Experienced rides supervisors or safety officers typically train the new attendant in this area.

7. Memorizing Ride Restrictions: Each ride has specific height, weight, or age restrictions for riders. The new rides attendant should memorize these restrictions to ensure they enforce them correctly and guarantee the safety of all guests. This task is usually learned through training materials provided by the company or experienced rides supervisors.

8. Understanding Queue Management: The new rides attendant should learn how to manage queues effectively to ensure a smooth and organized flow of guests. This includes understanding how to direct guests, manage wait times, and handle any potential issues that may arise. Experienced rides supervisors or guest services managers typically provide guidance in this area.

9. Learning First Aid and Emergency Response: Rides attendants should be trained in basic first aid and emergency response procedures to handle any medical situations or emergencies that may occur. This training is typically conducted by certified trainers or safety officers.

10. Familiarizing with Park Layout: The new rides attendant should become familiar with the layout of the entertainment park, including the location of rides, restrooms, first aid stations, and emergency exits. This knowledge is essential for providing accurate directions and assistance to guests. Experienced rides attendants or park operations managers can assist in this task.

11. Understanding Cash Handling Procedures: If the rides attendant is responsible for handling cash transactions, they should receive training on proper cash handling procedures, including how to operate cash registers, count money, and reconcile cash at the end of their shift. This training is typically provided by the park’s finance or operations department.

12. Learning Ride Maintenance Basics: While rides attendants are not typically responsible for maintenance, having a basic understanding of ride maintenance can be beneficial. This knowledge allows them to identify any potential issues or malfunctions and report them to the appropriate maintenance personnel. Experienced rides supervisors or maintenance technicians can provide guidance in this area.

13. Reviewing Park Policies: The new rides attendant should review and understand the park’s policies regarding employee conduct, dress code, attendance, and any other relevant policies. This ensures they adhere to the company’s expectations and maintain a professional work environment. The human resources department typically provides the necessary information and materials for this task.

14. Participating in Team Building Activities: To foster a sense of camaraderie and teamwork, the new rides attendant should participate in team-building activities organized by the company. These activities can include group exercises, games, or workshops designed to enhance communication and collaboration among employees. Team leaders or human resources may organize these activities.

15. Ongoing Training and Development: To stay updated on new ride technologies, safety protocols, and customer service techniques, the rides attendant should participate in ongoing training and development programs offered by the company. This ensures they continue to grow professionally and provide the best possible experience for park visitors. The human resources department or rides supervisors typically coordinate these training sessions

Setting Up Your Employee Onboarding Process

From reading through the items in the example Rides Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Rides Attendant up to speed and working well in your Entertainment team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.