Sales Assistant Drugstore Onboarding Checklist

Sales Assistant Drugstore Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Sales Assistant Drugstore starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Retail onboarding experience or just need an onboarding checklist for your new Sales Assistant Drugstore, you’re in the right place. We’ve put together a sample Sales Assistant Drugstore onboarding checklist below and have created onboarding templates & resources to help.

Sales Assistant Drugstore Onboarding Checklist

1. Introduction to company policies and procedures: The sales assistant should be provided with a comprehensive overview of the company’s policies and procedures, including dress code, attendance, and customer service guidelines. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with product inventory: The sales assistant should be given a detailed tour of the drugstore, including the location and arrangement of different product categories. They should also be introduced to the inventory management system and taught how to check stock levels and place orders. This task is usually performed by a senior sales assistant or the store manager.

3. Training on point-of-sale (POS) system: The sales assistant should receive training on how to operate the drugstore’s POS system, including processing sales, handling cash, and issuing refunds or exchanges. This task is typically performed by a senior sales assistant or a designated trainer.

4. Introduction to customer service protocols: The sales assistant should be trained on how to provide excellent customer service, including greeting customers, assisting with product selection, and handling customer complaints or inquiries. This task is usually performed by a senior sales assistant or the store manager.

5. Understanding of promotional activities: The sales assistant should be briefed on any ongoing or upcoming promotional activities, such as discounts, special offers, or loyalty programs. They should be able to effectively communicate these promotions to customers and assist with their implementation. This task is typically performed by the store manager or the marketing department.

6. Knowledge of health and safety procedures: The sales assistant should receive training on health and safety procedures, including proper handling of hazardous substances, emergency evacuation protocols, and maintaining a clean and safe working environment. This task is usually performed by the store manager or a designated health and safety officer.

7. Introduction to sales targets and performance metrics: The sales assistant should be informed about the sales targets and performance metrics they are expected to meet, such as daily sales goals or customer satisfaction ratings. They should also be provided with guidance on how to track their performance and improve their sales skills. This task is typically performed by the store manager or the sales team leader.

8. Training on upselling and cross-selling techniques: The sales assistant should receive training on effective upselling and cross-selling techniques to maximize sales opportunities. They should be taught how to identify customer needs, suggest complementary products, and close sales. This task is usually performed by a senior sales assistant or the store manager.

9. Introduction to company culture and values: The sales assistant should be introduced to the company’s culture and values, including its mission statement, core beliefs, and customer-centric approach. They should understand the importance of representing the company in a positive and professional manner. This task is typically performed by the store manager or the human resources department.

10. Shadowing experienced sales assistants: The sales assistant should have the opportunity to shadow experienced sales assistants to observe their interactions with customers, learn from their sales techniques, and gain practical experience. This task is usually arranged by the store manager or the sales team leader

Setting Up Your Employee Onboarding Process

From reading through the items in the example Sales Assistant Drugstore checklist above, you’ll now have an idea of how you can apply best practices to getting your new Sales Assistant Drugstore up to speed and working well in your Retail team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.