Sales Assistant Jewellery, Luxury Goods Onboarding Checklist

Sales Assistant Jewellery, Luxury Goods Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Sales Assistant Jewellery, Luxury Goods starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Retail onboarding experience or just need an onboarding checklist for your new Sales Assistant Jewellery, Luxury Goods, you’re in the right place. We’ve put together a sample Sales Assistant Jewellery, Luxury Goods onboarding checklist below and have created onboarding templates & resources to help.

Sales Assistant Jewellery, Luxury Goods Onboarding Checklist

1. Introduction to company culture and values: The task involves providing the new sales assistant with an overview of the company’s culture, values, and mission. This helps them understand the company’s expectations, work ethics, and the importance of customer service. The task is typically performed by the HR department or a designated company representative.

2. Familiarization with product knowledge: This task involves providing the sales assistant with comprehensive training on the various jewellery and luxury goods offered by the company. It includes learning about the materials used, design features, pricing, and any unique selling points. The task is usually performed by the sales manager or a senior salesperson.

3. Understanding sales processes and procedures: The sales assistant needs to be familiarized with the company’s sales processes and procedures. This includes learning about the point-of-sale system, inventory management, order processing, and customer relationship management tools. The task is typically performed by the sales manager or a designated trainer.

4. Shadowing experienced sales staff: To gain practical knowledge and learn best practices, the new sales assistant should be given the opportunity to shadow experienced sales staff. This allows them to observe how to engage with customers, handle objections, and close sales effectively. The task is performed by experienced sales staff who act as mentors.

5. Learning about customer service standards: Providing exceptional customer service is crucial in the luxury goods industry. The new sales assistant should be trained on the company’s customer service standards, including how to greet customers, handle complaints, and ensure customer satisfaction. This task is typically performed by the sales manager or a designated trainer.

6. Understanding visual merchandising: Visual merchandising plays a significant role in attracting customers and showcasing products effectively. The sales assistant should be trained on the company’s visual merchandising guidelines, including product placement, window displays, and overall store aesthetics. This task is performed by the visual merchandising team or a designated trainer.

7. Learning about sales targets and performance metrics: The sales assistant should be informed about the company’s sales targets and performance metrics. This includes understanding individual and team goals, key performance indicators, and how their performance will be evaluated. The task is typically performed by the sales manager or a designated trainer.

8. Training on sales techniques and objection handling: To excel in sales, the new sales assistant should receive training on various sales techniques, such as upselling, cross-selling, and building rapport with customers. They should also be trained on how to handle objections effectively and close sales. This task is performed by the sales manager or a designated trainer.

9. Familiarization with company policies and procedures: The sales assistant should be provided with an overview of the company’s policies and procedures, including dress code, attendance, time-off requests, and employee benefits. This task is typically performed by the HR department or a designated company representative.

10. Introduction to key stakeholders: The new sales assistant should be introduced to key stakeholders within the company, such as the store manager, regional sales manager, and other department heads. This helps them understand the organizational structure and build relationships with colleagues. The task is typically performed by the store manager or a designated company representative.

11. Training on safety and security protocols: The sales assistant should receive training on safety and security protocols to ensure a safe working environment for themselves and customers. This includes learning about emergency procedures, loss prevention measures, and handling cash transactions securely. The task is performed by the store manager or a designated trainer.

12. Introduction to company communication channels: The new sales assistant should be familiarized with the company’s communication channels, such as email, internal messaging systems, and team meetings. This ensures effective communication within the organization and keeps them informed about important updates. The task is typically performed by the HR department or a designated company representative.

13. Learning about after-sales services: In the luxury goods industry, after-sales services are crucial for customer satisfaction. The sales assistant should be trained on the company’s after-sales services, including warranty policies, repair processes, and customer follow-up procedures. This task is performed by the customer service team or a designated trainer.

14. Training on ethical practices: The sales assistant should receive training on ethical practices in the jewellery and luxury goods industry. This includes understanding the importance of fair trade, conflict-free sourcing, and adhering to industry standards. The task is typically performed by the HR department or a designated company representative.

15. Ongoing professional development opportunities: The new sales assistant should be informed about ongoing professional development opportunities, such as workshops, seminars, and online courses. This encourages continuous learning and growth within the company. The task is typically performed by the HR department or a designated company representative

Setting Up Your Employee Onboarding Process

From reading through the items in the example Sales Assistant Jewellery, Luxury Goods checklist above, you’ll now have an idea of how you can apply best practices to getting your new Sales Assistant Jewellery, Luxury Goods up to speed and working well in your Retail team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.