Servant Onboarding Checklist

Servant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Servant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Servant, you’re in the right place. We’ve put together a sample Servant onboarding checklist below and have created onboarding templates & resources to help.

Servant Onboarding Checklist

1. Orientation: The first task in onboarding a servant in the hospitality industry is to provide a comprehensive orientation. This includes introducing the new employee to the company’s mission, values, and culture. The task is typically performed by the HR department or a designated orientation coordinator who will guide the servant through the various policies, procedures, and expectations of the company.

2. Job Training: To ensure the servant is equipped with the necessary skills and knowledge, job training is crucial. This task involves providing hands-on training on various aspects of the job, such as housekeeping, food service, or front desk operations. The training is typically conducted by experienced staff members or department supervisors who will guide the servant through the specific tasks and responsibilities associated with their role.

3. Familiarization with Facilities: It is important for a servant to be familiar with the facilities of the company. This task involves providing a tour of the premises, including the different areas, departments, and amenities available to guests. The task is usually performed by a designated staff member, such as a manager or supervisor, who will showcase the various facilities and explain their purpose and usage.

4. Introduction to Team Members: Building relationships and fostering teamwork is essential in the hospitality industry. Therefore, introducing the new servant to their team members is crucial. This task involves organizing a meet-and-greet session or team-building activities where the servant can interact with their colleagues. The task is typically coordinated by the HR department or the servant’s immediate supervisor.

5. Review of Standard Operating Procedures: To ensure consistency and quality in service delivery, it is important for the servant to be familiar with the company’s standard operating procedures (SOPs). This task involves reviewing the SOPs related to the servant’s role, including protocols for guest interactions, safety procedures, and emergency response. The task is usually performed by the servant’s supervisor or a designated trainer.

6. Introduction to Company Policies: Understanding and adhering to company policies is crucial for a servant in the hospitality industry. This task involves providing a detailed overview of the company’s policies, such as dress code, attendance, customer service, and code of conduct. The task is typically performed by the HR department or a designated policy coordinator who will explain the policies and answer any questions the servant may have.

7. Introduction to Technology and Systems: In today’s digital age, technology plays a vital role in the hospitality industry. This task involves familiarizing the servant with the various technology systems used within the company, such as property management systems, reservation systems, or point-of-sale systems. The task is typically performed by the IT department or a designated technology trainer who will provide training and support on using these systems effectively.

8. Safety and Security Training: Ensuring the safety and security of guests and employees is of utmost importance in the hospitality industry. This task involves providing comprehensive safety and security training to the servant, including fire safety, emergency response procedures, and handling of hazardous materials. The task is typically performed by the company’s safety officer or a designated trainer who will conduct training sessions and provide relevant materials.

9. Customer Service Training: Exceptional customer service is a cornerstone of the hospitality industry. This task involves providing customer service training to the servant, focusing on effective communication, problem-solving, and guest satisfaction. The task is typically performed by the servant’s supervisor or a designated customer service trainer who will provide guidance, role-playing exercises, and feedback to enhance the servant’s customer service skills.

10. Performance Expectations and Goal Setting: To ensure clarity and alignment, it is important to set performance expectations and goals for the servant. This task involves discussing the servant’s job responsibilities, performance metrics, and any specific goals or targets they need to achieve. The task is typically performed by the servant’s supervisor or manager, who will provide guidance, feedback, and ongoing performance evaluations to support the servant’s growth and development within the company

Setting Up Your Employee Onboarding Process

From reading through the items in the example Servant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Servant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.