Shift Controller Onboarding Checklist

Shift Controller Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Shift Controller starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Logistics onboarding experience or just need an onboarding checklist for your new Shift Controller, you’re in the right place. We’ve put together a sample Shift Controller onboarding checklist below and have created onboarding templates & resources to help.

Shift Controller Onboarding Checklist

1. Introduction to company policies and procedures: The shift controller should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, operational guidelines, and employee code of conduct. This task is typically performed by the HR department or a designated trainer.

2. Familiarization with the company’s logistics software: As a shift controller, it is crucial to become proficient in the company’s logistics software, which is used to manage inventory, track shipments, and coordinate transportation. This task may involve training sessions conducted by the IT department or experienced shift controllers.

3. Understanding shift scheduling and coordination: The shift controller needs to grasp the intricacies of shift scheduling and coordination to ensure smooth operations. This includes learning how to allocate resources effectively, manage personnel availability, and handle unexpected changes. Typically, a senior shift controller or operations manager provides guidance in this area.

4. Learning about the company’s fleet and equipment: Familiarizing oneself with the company’s fleet of vehicles, machinery, and equipment is essential for a shift controller. This task involves understanding the capabilities, maintenance requirements, and safety features of each asset. The operations or maintenance department usually provides this information.

5. Gaining knowledge of key performance indicators (KPIs): Shift controllers should be aware of the KPIs used to measure performance and efficiency in logistics operations. This includes understanding metrics such as on-time delivery, order accuracy, and inventory turnover. The operations or analytics team can provide training on KPIs and how they are tracked.

6. Shadowing experienced shift controllers: Spending time shadowing experienced shift controllers allows new hires to observe and learn from their colleagues’ expertise. This task involves accompanying experienced shift controllers during their shifts, observing their decision-making processes, and understanding how they handle various situations.

7. Understanding emergency response protocols: Shift controllers must be well-versed in emergency response protocols to handle unforeseen events such as accidents, natural disasters, or security breaches. This task involves learning evacuation procedures, emergency contact information, and how to communicate effectively during crises. The safety or operations department typically provides this training.

8. Building relationships with key stakeholders: Establishing relationships with key stakeholders, such as drivers, warehouse staff, and customer service representatives, is crucial for effective coordination and communication. The shift controller should be introduced to these individuals and given opportunities to interact with them to foster collaboration and teamwork.

9. Reviewing relevant industry regulations: Shift controllers need to be familiar with industry regulations and compliance requirements to ensure operations are conducted within legal boundaries. This task involves reviewing transportation regulations, labor laws, and any other industry-specific regulations applicable to the logistics sector. The legal or compliance department can provide guidance in this area.

10. Participating in team meetings and training sessions: Attending team meetings and training sessions is essential for a shift controller to stay updated on company news, operational changes, and industry trends. These meetings provide an opportunity to collaborate with colleagues, share best practices, and receive ongoing training. The shift controller’s supervisor or the operations manager typically organizes these sessions

Setting Up Your Employee Onboarding Process

From reading through the items in the example Shift Controller checklist above, you’ll now have an idea of how you can apply best practices to getting your new Shift Controller up to speed and working well in your Logistics team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.