Ship Steward Onboarding Checklist

Ship Steward Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Ship Steward starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Ship Steward, you’re in the right place. We’ve put together a sample Ship Steward onboarding checklist below and have created onboarding templates & resources to help.

Ship Steward Onboarding Checklist

1. Orientation: The ship steward should attend a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated onboarding specialist.

2. Introduction to Ship Layout: The ship steward should receive a detailed tour of the ship, including all public areas, cabins, and crew spaces. This task is usually performed by a senior ship steward or a designated crew member responsible for onboarding new hires.

3. Safety Training: The ship steward must undergo thorough safety training to ensure they are aware of emergency procedures, evacuation routes, and the proper use of safety equipment. This task is typically conducted by the ship’s safety officer or a designated safety trainer.

4. Familiarization with Duties and Responsibilities: The ship steward should receive a comprehensive overview of their specific duties and responsibilities, including cleaning and maintaining cabins, restocking supplies, assisting guests, and adhering to hygiene standards. This task is usually performed by the ship’s head steward or a designated supervisor.

5. Training on Food and Beverage Service: If the ship steward is responsible for food and beverage service, they should receive training on proper table setting, serving techniques, and menu knowledge. This task is typically conducted by the ship’s food and beverage manager or a designated trainer.

6. Introduction to Inventory Management: The ship steward should be trained on inventory management systems and procedures, including how to track supplies, place orders, and maintain stock levels. This task is usually performed by the ship’s inventory manager or a designated crew member responsible for inventory control.

7. Customer Service Training: The ship steward should undergo customer service training to enhance their communication skills, problem-solving abilities, and ability to handle guest inquiries and complaints. This task is typically conducted by the ship’s guest services manager or a designated customer service trainer.

8. Introduction to Health and Safety Regulations: The ship steward should receive training on health and safety regulations specific to the hospitality industry, including proper sanitation practices, food handling procedures, and personal hygiene standards. This task is usually performed by the ship’s health and safety officer or a designated trainer.

9. Introduction to Company Culture: The ship steward should be introduced to the company’s culture, values, and mission to ensure they align with the organization’s goals. This task is typically performed by the ship’s management team or a designated culture ambassador.

10. On-the-Job Shadowing: The ship steward should have the opportunity to shadow experienced ship stewards to observe and learn from their daily tasks and routines. This task is usually coordinated by the ship’s head steward or a designated mentorship program coordinator.

11. Performance Expectations and Evaluation: The ship steward should receive clear performance expectations and understand how their performance will be evaluated. This task is typically performed by the ship’s management team or a designated supervisor.

12. Introduction to Employee Benefits and Policies: The ship steward should receive information about employee benefits, such as healthcare coverage, vacation policies, and retirement plans. They should also be provided with an employee handbook outlining company policies and procedures. This task is typically performed by the human resources department or a designated benefits coordinator.

13. Introduction to Communication Channels: The ship steward should be familiarized with the various communication channels used within the company, such as email, internal messaging systems, and radio communication. This task is typically performed by the ship’s communication officer or a designated trainer.

14. Introduction to Cultural Sensitivity and Diversity: The ship steward should receive training on cultural sensitivity and diversity to ensure they can effectively interact with guests and colleagues from different backgrounds. This task is usually conducted by the ship’s diversity and inclusion officer or a designated trainer.

15. Ongoing Training and Development Opportunities: The ship steward should be informed about ongoing training and development opportunities to enhance their skills and advance their career within the company. This task is typically performed by the ship’s training and development department or a designated career counselor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Ship Steward checklist above, you’ll now have an idea of how you can apply best practices to getting your new Ship Steward up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.