In this article, we’ll look at the best practices for onboarding your new Shoe Repairer. We’ll look at the employee onboarding process/steps you can add to your own reusable Shoe Repairer checklist.
Need help with onboarding new Retail team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Shoe Repairer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Retail onboarding experience or just need an onboarding checklist for your new Shoe Repairer, you’re in the right place. We’ve put together a sample Shoe Repairer onboarding checklist below and have created onboarding templates & resources to help.
1. Introduction to company policies and procedures: The new shoe repairer should be provided with a comprehensive overview of the company’s policies and procedures. This includes information on employee conduct, dress code, safety protocols, and any other guidelines that need to be followed. The task is typically performed by the human resources department or a designated trainer.
2. Familiarization with the shoe repair equipment: Since the shoe repairer will be working with various tools and machinery, it is crucial to provide them with a thorough understanding of the equipment. This task involves introducing the repairer to different types of machines, tools, and their functions. It is usually performed by a senior shoe repairer or a designated trainer.
3. Training on shoe repair techniques: To ensure quality workmanship, the new shoe repairer should receive training on various shoe repair techniques. This includes learning how to repair different types of shoes, replace soles, fix heels, mend leather, and perform other common repairs. The task is typically performed by a senior shoe repairer or a designated trainer.
4. Introduction to inventory management: Since the shoe repairer will be working with a variety of shoe repair supplies, it is important to familiarize them with the inventory management system. This task involves teaching the new employee how to track inventory, order supplies when needed, and maintain stock levels. The task is usually performed by the store manager or a designated inventory manager.
5. Customer service training: As a shoe repairer in a retail setting, providing excellent customer service is essential. The new employee should receive training on how to interact with customers, handle inquiries, provide accurate estimates, and ensure customer satisfaction. This task is typically performed by the store manager or a designated customer service trainer.
6. Safety training: Working with machinery and potentially hazardous materials requires proper safety training. The new shoe repairer should be educated on safety protocols, including the use of protective equipment, handling chemicals, and operating machinery safely. This task is usually performed by the store manager or a designated safety officer.
7. Introduction to company values and culture: To align with the company’s values and culture, the new shoe repairer should be introduced to the organization’s mission, vision, and core values. This task involves explaining the company’s goals, expectations, and the importance of teamwork. It is typically performed by the store manager or a designated representative from the management team.
8. Shadowing experienced shoe repairers: To gain practical experience and learn from experienced professionals, the new shoe repairer should have the opportunity to shadow and observe experienced shoe repairers. This task allows them to learn best practices, observe different repair techniques, and understand the workflow. It is typically organized by the store manager or a designated trainer.
9. Introduction to pricing and billing procedures: The new shoe repairer should be familiarized with the company’s pricing and billing procedures. This includes understanding how to calculate repair costs, provide accurate estimates to customers, and process payments. The task is usually performed by the store manager or a designated finance or billing department representative.
10. Ongoing performance feedback and evaluation: To ensure continuous improvement, the new shoe repairer should receive ongoing performance feedback and evaluations. This task involves regular check-ins, performance reviews, and constructive feedback sessions to address any areas of improvement. It is typically performed by the store manager or a designated supervisor
From reading through the items in the example Shoe Repairer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Shoe Repairer up to speed and working well in your Retail team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
