In this article, we’ll look at the best practices for onboarding your new Silver Service Waiter. We’ll look at the employee onboarding process/steps you can add to your own reusable Silver Service Waiter checklist.
Need help with onboarding new Hospitality team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Silver Service Waiter starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Silver Service Waiter, you’re in the right place. We’ve put together a sample Silver Service Waiter onboarding checklist below and have created onboarding templates & resources to help.
1. Uniform and Equipment: The task involves providing the new silver service waiter with the necessary uniform and equipment. This includes a tailored black suit, white shirt, black bow tie, polished black shoes, and a silver service tray. The task is typically performed by the human resources department or the uniform department within the company.
2. Introduction to Company Policies and Procedures: This task involves familiarizing the new silver service waiter with the company’s policies and procedures. It includes understanding the code of conduct, health and safety regulations, customer service standards, and any specific protocols related to silver service. The task is usually performed by the human resources department or the training department.
3. Menu and Beverage Training: The new silver service waiter needs to be trained on the menu offerings and beverage options available at the establishment. This includes understanding the ingredients, preparation methods, and presentation of each dish, as well as the wine and cocktail list. The task is typically performed by the head chef, sommelier, or the food and beverage manager.
4. Table Setting and Silver Service Techniques: This task involves training the new silver service waiter on proper table setting and silver service techniques. It includes learning how to arrange cutlery, glassware, and crockery, as well as mastering the art of serving food and beverages with precision and elegance. The task is usually performed by the head waiter or the restaurant manager.
5. POS System Training: The new silver service waiter needs to be trained on the point-of-sale (POS) system used by the company. This includes learning how to take orders, process payments, split bills, and handle any other transactions efficiently. The task is typically performed by the IT department or the restaurant manager.
6. Customer Service and Etiquette Training: This task involves providing the new silver service waiter with comprehensive training on customer service and etiquette. It includes learning how to greet and interact with customers, handle complaints or special requests, and maintain a professional demeanor at all times. The task is usually performed by the training department or the restaurant manager.
7. Wine and Beverage Pairing: The new silver service waiter needs to be trained on wine and beverage pairing to enhance the dining experience for customers. This includes understanding the flavor profiles of different wines and beverages and recommending suitable pairings with various dishes. The task is typically performed by the sommelier or the food and beverage manager.
8. Menu Upselling Techniques: This task involves training the new silver service waiter on effective upselling techniques to increase revenue. It includes learning how to suggest additional menu items, promote specials, and recommend premium options to customers. The task is usually performed by the restaurant manager or the senior waitstaff.
9. Health and Safety Training: The new silver service waiter needs to undergo health and safety training to ensure a safe working environment for both staff and customers. This includes learning about proper food handling, fire safety procedures, emergency protocols, and first aid basics. The task is typically performed by the health and safety officer or the training department.
10. Shadowing and Mentoring: The new silver service waiter should be given the opportunity to shadow and learn from experienced waitstaff. This involves observing their techniques, asking questions, and receiving guidance on how to excel in the role. The task is usually facilitated by the restaurant manager or the senior waitstaff
From reading through the items in the example Silver Service Waiter checklist above, you’ll now have an idea of how you can apply best practices to getting your new Silver Service Waiter up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
