Skating Rink Manager Onboarding Checklist

Skating Rink Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Skating Rink Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Skating Rink Manager, you’re in the right place. We’ve put together a sample Skating Rink Manager onboarding checklist below and have created onboarding templates & resources to help.

Skating Rink Manager Onboarding Checklist

1. Introduction to company culture and values: The task involves providing a comprehensive overview of the company’s culture, values, and mission. This task is typically performed by the HR department or a senior manager who can explain the company’s core principles and how they align with the role of a skating rink manager.

2. Familiarization with facility layout and equipment: This task entails a thorough tour of the skating rink facility, including all areas, equipment, and safety protocols. The operations manager or a designated staff member would typically perform this task, ensuring the new manager understands the layout and functionality of the rink.

3. Review of safety procedures and emergency protocols: It is crucial for a skating rink manager to be well-versed in safety procedures and emergency protocols. This task involves a detailed review of safety measures, including first aid, fire safety, and evacuation procedures. The operations manager or a safety officer would typically perform this task.

4. Introduction to staff members and their roles: Building relationships with the team is essential for a skating rink manager. This task involves introducing the new manager to all staff members, including their roles and responsibilities. The HR department or the operations manager would typically facilitate this task.

5. Training on customer service and guest experience: As a skating rink manager, providing exceptional customer service is paramount. This task involves training on customer service standards, handling customer inquiries or complaints, and ensuring a positive guest experience. The customer service manager or a senior staff member would typically perform this task.

6. Understanding financial management and budgeting: A skating rink manager needs to have a solid understanding of financial management and budgeting. This task involves training on financial processes, such as revenue tracking, expense management, and budget planning. The finance department or a senior manager would typically perform this task.

7. Learning about marketing and promotional strategies: This task involves familiarizing the new manager with marketing and promotional strategies specific to the skating rink industry. It includes understanding target demographics, advertising channels, and creating effective marketing campaigns. The marketing department or a marketing manager would typically perform this task.

8. Review of maintenance and equipment upkeep: A skating rink manager must have knowledge of maintenance and equipment upkeep to ensure a safe and functional facility. This task involves training on routine maintenance procedures, equipment inspections, and scheduling repairs. The operations manager or a maintenance supervisor would typically perform this task.

9. Understanding staffing and scheduling processes: This task involves learning about staffing and scheduling processes, including hiring, training, and creating work schedules for the skating rink staff. The HR department or the operations manager would typically perform this task.

10. Familiarization with inventory management: A skating rink manager needs to have a good understanding of inventory management to ensure the availability of necessary supplies and equipment. This task involves training on inventory tracking, ordering procedures, and maintaining stock levels. The operations manager or a designated staff member would typically perform this task.

11. Introduction to vendor relationships and contracts: This task involves familiarizing the new manager with existing vendor relationships and contracts related to the skating rink’s operations. It includes understanding procurement processes, negotiating contracts, and maintaining positive vendor relationships. The operations manager or a procurement specialist would typically perform this task.

12. Training on software systems and technology: A skating rink manager needs to be proficient in using software systems and technology relevant to the industry. This task involves training on point-of-sale systems, reservation platforms, and other software used for operations and reporting. The IT department or a designated staff member would typically perform this task.

13. Review of legal and regulatory compliance: This task involves training on legal and regulatory requirements specific to the skating rink industry, such as health and safety regulations, employment laws, and licensing requirements. The HR department or a legal compliance officer would typically perform this task.

14. Introduction to performance evaluation and feedback processes: A skating rink manager needs to be able to provide constructive feedback and conduct performance evaluations for the staff. This task involves training on performance evaluation processes, setting goals, and providing feedback to improve employee performance. The HR department or a senior manager would typically perform this task.

15. Understanding event planning and coordination: Skating rinks often host events, parties, and special programs. This task involves training on event planning and coordination, including booking procedures, organizing logistics, and ensuring a successful event experience. The events manager or a designated staff member would typically perform this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Skating Rink Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Skating Rink Manager up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.