Skip Tracer Onboarding Checklist

Skip Tracer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Skip Tracer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Investigations onboarding experience or just need an onboarding checklist for your new Skip Tracer, you’re in the right place. We’ve put together a sample Skip Tracer onboarding checklist below and have created onboarding templates & resources to help.

Skip Tracer Onboarding Checklist

1. Introduction to company policies and procedures: The new skip tracer should be provided with a comprehensive overview of the company’s policies and procedures. This includes understanding the code of conduct, confidentiality agreements, data protection protocols, and any other relevant guidelines. The HR department or a designated supervisor typically performs this task.

2. Familiarization with skip tracing tools and software: As a skip tracer, it is crucial to be proficient in using various skip tracing tools and software. The new hire should receive training on how to navigate and utilize these tools effectively. This training is usually conducted by a senior skip tracer or a designated trainer within the investigations department.

3. Understanding the legal framework: Skip tracers need to have a solid understanding of the legal framework surrounding investigations and skip tracing. This includes knowledge of relevant laws, regulations, and ethical guidelines. The company’s legal department or a senior skip tracer with legal expertise typically provides this training.

4. Learning about the company’s target audience: Each skip tracing company may have a specific target audience, such as debt collectors, law enforcement agencies, or private investigators. The new skip tracer should be introduced to the company’s target audience, their needs, and expectations. This task is usually performed by a supervisor or a senior skip tracer.

5. Shadowing experienced skip tracers: To gain practical knowledge and learn best practices, the new skip tracer should have the opportunity to shadow experienced skip tracers. This allows them to observe and learn from their colleagues’ techniques, strategies, and problem-solving skills. Senior skip tracers or designated mentors typically perform this task.

6. Understanding data sources and information gathering: Skip tracers rely on various data sources to gather information about individuals. The new hire should be familiarized with the company’s preferred data sources, such as public records, databases, social media platforms, and other relevant sources. This training is typically conducted by a senior skip tracer or a designated trainer.

7. Learning about skip tracing techniques: Skip tracers employ a range of techniques to locate individuals, such as database searches, phone calls, interviews, and surveillance. The new skip tracer should receive training on these techniques, including how to conduct effective searches, make discreet inquiries, and document findings. This training is usually provided by a senior skip tracer or a designated trainer.

8. Understanding compliance and privacy regulations: Skip tracers must adhere to strict compliance and privacy regulations to protect individuals’ rights and maintain legal standards. The new hire should receive training on compliance requirements, including the Fair Debt Collection Practices Act (FDCPA), Gramm-Leach-Bliley Act (GLBA), and other relevant regulations. The company’s legal department or a senior skip tracer typically performs this task.

9. Practicing effective communication skills: Skip tracers often need to communicate with various stakeholders, such as clients, law enforcement agencies, and individuals related to the investigation. The new skip tracer should receive training on effective communication skills, including active listening, professional phone etiquette, and written communication. This training is usually conducted by a supervisor or a designated trainer.

10. Understanding case management and documentation: Skip tracers need to maintain accurate and detailed records of their investigations. The new hire should be trained on the company’s case management system, documentation requirements, and how to organize and store information securely. This training is typically provided by a supervisor or a designated trainer within the investigations department.

11. Learning about industry best practices: The skip tracing industry is constantly evolving, and it is essential for skip tracers to stay updated on the latest trends and best practices. The new skip tracer should be introduced to industry resources, publications, and professional associations that provide valuable insights and networking opportunities. This task is usually performed by a supervisor or a senior skip tracer.

12. Building relationships with internal and external stakeholders: Skip tracers often collaborate with various internal teams, such as legal, compliance, and client services. The new hire should be encouraged to build relationships with these teams to foster effective collaboration and support. Additionally, they should be introduced to external stakeholders, such as law enforcement agencies or other investigative professionals, to establish connections and facilitate information sharing. Supervisors or designated mentors typically facilitate this task.

13. Ongoing professional development: To excel in the skip tracing occupation, continuous learning and professional development are crucial. The new skip tracer should be encouraged to participate in relevant training programs, webinars, conferences, or workshops to enhance their skills and knowledge. The company’s HR department or a designated supervisor typically supports and guides the skip tracer in their professional development journey

Setting Up Your Employee Onboarding Process

From reading through the items in the example Skip Tracer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Skip Tracer up to speed and working well in your Investigations team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.