Skycap Onboarding Checklist

Skycap Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Skycap starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Skycap, you’re in the right place. We’ve put together a sample Skycap onboarding checklist below and have created onboarding templates & resources to help.

Skycap Onboarding Checklist

1. Uniform and Equipment Distribution: The task involves providing the skycap with the necessary uniform and equipment, such as a company-branded shirt, hat, and luggage carts. This task is typically performed by the human resources department or a designated uniform coordinator within the company.

2. Introduction to Company Policies and Procedures: The skycap needs to be familiarized with the company’s policies and procedures, including customer service guidelines, safety protocols, and baggage handling regulations. This task is usually conducted by the skycap supervisor or a designated trainer.

3. Training on Baggage Handling: Since skycaps are responsible for handling passengers’ luggage, they need to receive comprehensive training on proper baggage handling techniques, including lifting, loading, and securing luggage. This training is typically conducted by a senior skycap or a designated trainer.

4. Familiarization with Airport Layout: Skycaps should be familiar with the layout of the airport, including terminal locations, check-in counters, baggage claim areas, and parking facilities. This task is usually performed by the skycap supervisor or a designated trainer who provides a tour of the airport.

5. Customer Service Training: Skycaps play a crucial role in providing excellent customer service to passengers. They should receive training on effective communication, problem-solving, and conflict resolution skills. This training is typically conducted by the skycap supervisor or a designated customer service trainer.

6. Security and Safety Procedures: Skycaps need to be aware of security and safety procedures, such as identifying suspicious behavior, reporting unattended baggage, and following emergency protocols. This task is usually performed by the skycap supervisor or a designated security officer.

7. Familiarization with Check-In and Boarding Processes: Skycaps should be familiar with the check-in and boarding processes, including understanding boarding passes, luggage tags, and flight information displays. This task is typically performed by the skycap supervisor or a designated trainer.

8. Introduction to Company Culture and Values: Skycaps should be introduced to the company’s culture and values, emphasizing the importance of teamwork, professionalism, and providing exceptional service. This task is usually conducted by the human resources department or a designated company representative.

9. Introduction to Co-workers and Supervisors: Skycaps should be introduced to their co-workers and supervisors to foster a sense of belonging and establish working relationships. This task is typically performed by the skycap supervisor or a designated team member.

10. Shadowing Experienced Skycaps: New skycaps should have the opportunity to shadow experienced skycaps to observe and learn from their daily tasks, interactions with passengers, and problem-solving techniques. This task is usually arranged by the skycap supervisor or a designated mentor.

11. Familiarization with Technology and Systems: Skycaps should receive training on any technology or systems used in their role, such as baggage tracking systems, handheld devices, or computer software. This training is typically conducted by the IT department or a designated trainer.

12. Review of Performance Expectations: Skycaps should have a clear understanding of their performance expectations, including punctuality, appearance, customer satisfaction targets, and productivity goals. This task is typically performed by the skycap supervisor or a designated manager.

13. Ongoing Training and Development Opportunities: Skycaps should be informed about ongoing training and development opportunities to enhance their skills and knowledge in their role. This task is usually communicated by the human resources department or a designated training coordinator.

14. Introduction to Employee Benefits and Policies: Skycaps should receive information about employee benefits, such as healthcare plans, retirement options, and vacation policies. This task is typically performed by the human resources department or a designated benefits coordinator.

15. Review of Performance Evaluation Process: Skycaps should be informed about the company’s performance evaluation process, including how feedback is provided, performance reviews are conducted, and opportunities for advancement. This task is typically performed by the skycap supervisor or a designated manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Skycap checklist above, you’ll now have an idea of how you can apply best practices to getting your new Skycap up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.