Spa Therapist Onboarding Checklist

Spa Therapist Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Spa Therapist starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Beauty onboarding experience or just need an onboarding checklist for your new Spa Therapist, you’re in the right place. We’ve put together a sample Spa Therapist onboarding checklist below and have created onboarding templates & resources to help.

Spa Therapist Onboarding Checklist

1. Orientation: The first task for a new spa therapist would be to attend an orientation session. This session would provide an overview of the company, its values, policies, and procedures. It may also include introductions to key team members and a tour of the spa facilities. The HR department or a designated manager would typically conduct this task.

2. Training on Spa Services: As a spa therapist, it is crucial to be well-versed in the various services offered by the company. This task involves attending training sessions to learn about the different spa treatments, techniques, and products used. Senior spa therapists or trainers within the company would typically perform this task.

3. Familiarization with Spa Products: To provide effective treatments, a spa therapist needs to be familiar with the products used in the spa. This task involves learning about the different skincare, body care, and wellness products offered by the company. The spa manager or product representatives would typically provide this training.

4. Understanding Safety and Sanitation Procedures: Maintaining a clean and safe environment is essential in the spa industry. This task involves learning and understanding the safety and sanitation procedures, including proper disinfection protocols, handling of equipment, and maintaining hygiene standards. The spa manager or a designated trainer would typically perform this task.

5. Learning Appointment Scheduling and Software: Spa therapists often need to manage their own appointment schedules and use specific software for this purpose. This task involves learning how to use the appointment scheduling software, understanding the booking process, and becoming familiar with any other relevant software or tools. The front desk staff or a designated trainer would typically assist with this task.

6. Shadowing Experienced Spa Therapists: To gain practical experience and learn the specific techniques and protocols followed by the company, new spa therapists may be assigned to shadow experienced therapists. This task involves observing and assisting senior therapists during treatments, learning their techniques, and understanding the company’s service standards. Senior spa therapists or trainers would typically perform this task.

7. Reviewing Company Policies and Code of Conduct: Every company has its own set of policies and a code of conduct that employees must adhere to. This task involves reviewing and understanding the company’s policies regarding client confidentiality, professional behavior, dress code, and any other relevant guidelines. The HR department or a designated manager would typically provide this information.

8. Learning about Client Consultation and Assessment: A crucial aspect of being a spa therapist is conducting client consultations and assessments to understand their needs and preferences. This task involves learning the company’s consultation process, including gathering relevant information, assessing client conditions, and recommending suitable treatments. Senior spa therapists or trainers would typically provide guidance on this task.

9. Understanding Retail Sales and Upselling: Many spas offer retail products, and spa therapists are often responsible for promoting and selling these products to clients. This task involves learning about the retail products offered, understanding the sales techniques, and becoming familiar with any sales targets or incentives. The spa manager or a designated trainer would typically provide training on this task.

10. Participating in Team Meetings and Continuing Education: To stay updated on industry trends, company updates, and enhance skills, spa therapists are often required to attend team meetings and continuing education sessions. This task involves actively participating in these sessions, sharing experiences, and learning from colleagues and industry experts. The spa manager or a designated trainer would typically organize these meetings and sessions

Setting Up Your Employee Onboarding Process

From reading through the items in the example Spa Therapist checklist above, you’ll now have an idea of how you can apply best practices to getting your new Spa Therapist up to speed and working well in your Beauty team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.