Squash Centre Manager Onboarding Checklist

Squash Centre Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Squash Centre Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Sports onboarding experience or just need an onboarding checklist for your new Squash Centre Manager, you’re in the right place. We’ve put together a sample Squash Centre Manager onboarding checklist below and have created onboarding templates & resources to help.

Squash Centre Manager Onboarding Checklist

1. Introduction to the company: The new Squash Centre Manager should be provided with a comprehensive introduction to the company, including its history, mission, values, and organizational structure. This task is typically performed by the Human Resources department or a designated company representative.

2. Familiarization with the facility: The new manager should be given a tour of the squash center, including all the facilities, equipment, and amenities available. This will help them understand the layout and functionality of the center. The tour can be conducted by a senior staff member or the Operations Manager.

3. Review of policies and procedures: It is crucial for the new manager to be familiarized with the company’s policies and procedures, including health and safety protocols, customer service guidelines, and operational processes. This task is typically performed by the Operations Manager or a designated trainer.

4. Introduction to the team: The new manager should be introduced to the existing staff members, including coaches, trainers, receptionists, and maintenance personnel. This will help foster a sense of camaraderie and collaboration within the team. The introduction can be facilitated by the Operations Manager or a designated team leader.

5. Training on software and systems: The new manager should receive training on any software or systems used in the squash center, such as booking and scheduling software, point-of-sale systems, or customer relationship management tools. This training can be provided by the IT department or a designated trainer.

6. Understanding financial management: The new manager should be provided with an overview of the financial management processes, including budgeting, revenue tracking, and expense management. This task is typically performed by the Finance Manager or a designated trainer.

7. Learning about marketing and promotions: The new manager should be educated on the marketing strategies and promotional activities employed by the squash center to attract and retain customers. This can be done by the Marketing Manager or a designated trainer.

8. Review of customer service standards: The new manager should be briefed on the company’s customer service standards and expectations. This includes understanding how to handle customer complaints, ensuring customer satisfaction, and maintaining a positive customer experience. The training can be conducted by the Customer Service Manager or a designated trainer.

9. Familiarization with local competition: The new manager should be provided with information about the local competition, including other squash centers, fitness clubs, or sports facilities in the area. This will help them understand the market dynamics and develop strategies to stay competitive. The information can be shared by the Marketing Manager or a designated team member.

10. Review of maintenance and safety protocols: The new manager should be trained on the maintenance and safety protocols specific to the squash center, including equipment maintenance, emergency procedures, and first aid. This training can be conducted by the Operations Manager or a designated trainer.

11. Understanding membership management: The new manager should be familiarized with the membership management processes, including membership sign-ups, renewals, cancellations, and member benefits. This task is typically performed by the Membership Manager or a designated trainer.

12. Review of coaching and training programs: The new manager should be provided with an overview of the coaching and training programs offered at the squash center, including the qualifications of the coaches, training schedules, and program pricing. This information can be shared by the Head Coach or a designated trainer.

13. Introduction to suppliers and vendors: The new manager should be introduced to the suppliers and vendors the squash center works with, such as equipment suppliers, maintenance contractors, or cleaning services. This will help them understand the supply chain and establish relationships with key partners. The introduction can be facilitated by the Operations Manager or a designated team member.

14. Performance expectations and goal setting: The new manager should have a clear understanding of the performance expectations and goals set by the company. This includes key performance indicators, targets, and timelines. The performance expectations can be communicated by the General Manager or a designated supervisor.

15. Ongoing support and mentorship: The new manager should be provided with ongoing support and mentorship to ensure a smooth transition into the role. This can include regular check-ins, feedback sessions, and opportunities for professional development. The support can be provided by the General Manager, Operations Manager, or a designated mentor within the company

Setting Up Your Employee Onboarding Process

From reading through the items in the example Squash Centre Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Squash Centre Manager up to speed and working well in your Sports team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.