Stewardess Onboarding Checklist

Stewardess Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Stewardess starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Stewardess, you’re in the right place. We’ve put together a sample Stewardess onboarding checklist below and have created onboarding templates & resources to help.

Stewardess Onboarding Checklist

1. Uniform fitting: The stewardess needs to be fitted for the company’s uniform. This task is typically performed by the company’s uniform department or a designated staff member responsible for uniform distribution. It ensures that the stewardess has the appropriate attire for their role, promoting a professional and cohesive image for the company.

2. Safety and emergency procedures training: The stewardess must undergo comprehensive training on safety and emergency procedures specific to the airline or hospitality company. This training is typically conducted by the company’s safety department or a designated trainer. It equips the stewardess with the necessary knowledge and skills to handle various emergency situations, ensuring the safety of passengers and crew members.

3. Service training: The stewardess receives service training to provide exceptional customer service onboard. This training is usually conducted by the company’s service department or experienced flight attendants. It covers aspects such as food and beverage service, passenger interaction, conflict resolution, and maintaining a positive and professional demeanor throughout the flight.

4. Familiarization with aircraft layout and equipment: The stewardess needs to become familiar with the layout and equipment of the aircraft they will be working on. This task is typically performed by the company’s operations department or a designated trainer. It involves learning about the different sections of the aircraft, emergency equipment locations, galley setup, and other essential features to ensure efficient and effective service delivery.

5. Introduction to company policies and procedures: The stewardess must be introduced to the company’s policies and procedures, including those related to grooming standards, attendance, communication protocols, and passenger handling. This task is usually performed by the company’s human resources department or a designated representative. It ensures that the stewardess understands and adheres to the company’s guidelines, promoting consistency and professionalism.

6. Introduction to company culture and values: The stewardess should be introduced to the company’s culture and values, which may include teamwork, diversity and inclusion, and a commitment to customer satisfaction. This task is typically performed by the company’s management team or a designated representative. It helps the stewardess align their behavior and actions with the company’s overall vision and mission.

7. Introduction to company technology and systems: The stewardess needs to be trained on the company’s technology and systems, such as the onboard entertainment system, communication devices, and passenger management software. This training is usually conducted by the company’s IT department or a designated trainer. It ensures that the stewardess can effectively operate and troubleshoot the various technological tools used in their role.

8. Introduction to company-specific protocols: The stewardess should be familiarized with any company-specific protocols, such as special services for VIP passengers, handling medical emergencies, or dealing with disruptive passengers. This task is typically performed by the company’s operations department or experienced flight attendants. It equips the stewardess with the knowledge and skills to handle unique situations that may arise during flights.

9. Introduction to crew coordination and communication: The stewardess needs to understand the importance of effective crew coordination and communication. This task is usually performed by the company’s operations department or experienced flight attendants. It involves learning about crew roles and responsibilities, communication protocols, and teamwork strategies to ensure smooth operations and passenger satisfaction.

10. Introduction to company benefits and employee resources: The stewardess should be provided with information about the company’s benefits, such as health insurance, retirement plans, and employee assistance programs. This task is typically performed by the company’s human resources department or a designated representative. It ensures that the stewardess is aware of the available resources and can make informed decisions regarding their employment benefits

Setting Up Your Employee Onboarding Process

From reading through the items in the example Stewardess checklist above, you’ll now have an idea of how you can apply best practices to getting your new Stewardess up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.