Store Detective Onboarding Checklist

Store Detective Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Store Detective starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Security onboarding experience or just need an onboarding checklist for your new Store Detective, you’re in the right place. We’ve put together a sample Store Detective onboarding checklist below and have created onboarding templates & resources to help.

Store Detective Onboarding Checklist

1. Introduction to company policies and procedures: The store detective should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, emergency response plans, and ethical guidelines. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with the store layout: The store detective needs to become familiar with the layout of the store, including entrances, exits, high-risk areas, and blind spots. This task can be accomplished through guided tours or by shadowing an experienced store detective or security manager.

3. Training on surveillance systems: Store detectives should receive training on the operation and maintenance of surveillance systems, such as CCTV cameras, alarm systems, and access control systems. This training is usually conducted by the security department or an assigned technician.

4. Understanding of loss prevention strategies: The store detective should be educated on various loss prevention strategies, such as identifying shoplifting behaviors, conducting covert surveillance, and detaining suspects. This training is typically provided by the loss prevention department or a senior store detective.

5. Knowledge of local laws and regulations: Store detectives must have a solid understanding of local laws and regulations related to their occupation, including laws regarding citizen’s arrest, search and seizure, and privacy rights. This information can be provided through legal briefings or training sessions conducted by legal advisors or the loss prevention department.

6. Introduction to store management and staff: The store detective should be introduced to the store management team and key staff members, such as department managers and customer service representatives. This introduction can be facilitated by the store manager or a designated supervisor.

7. Collaboration with local law enforcement: Store detectives often work closely with local law enforcement agencies, so it is important to establish relationships and communication channels. This task may involve attending meetings with law enforcement representatives or participating in joint training exercises. The store detective may coordinate this task with the loss prevention department or the security manager.

8. Training on conflict resolution and de-escalation techniques: Store detectives should receive training on conflict resolution and de-escalation techniques to handle confrontational situations effectively. This training can be provided by the loss prevention department, security manager, or external trainers specializing in conflict resolution.

9. Understanding of inventory control procedures: Store detectives should be familiar with inventory control procedures, including stocktaking, inventory audits, and tracking systems. This knowledge is crucial for identifying discrepancies and potential theft. The store detective may receive this training from the inventory control department or the loss prevention team.

10. Familiarization with emergency response protocols: Store detectives should be trained on emergency response protocols, such as fire evacuation procedures, medical emergencies, and active shooter situations. This training is typically conducted by the security department or a designated safety officer.

11. Introduction to reporting and documentation: Store detectives must be proficient in documenting incidents, writing reports, and maintaining accurate records. They should receive training on the proper format, content, and submission procedures for incident reports. This training can be provided by the loss prevention department or the security manager.

12. Ongoing professional development: To stay updated with the latest trends and techniques in the field, store detectives should be encouraged to participate in ongoing professional development activities, such as attending industry conferences, workshops, or online training courses. The responsibility for organizing and facilitating these opportunities may lie with the loss prevention department or the security manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Store Detective checklist above, you’ll now have an idea of how you can apply best practices to getting your new Store Detective up to speed and working well in your Security team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.