In this article, we’ll look at the best practices for onboarding your new Tearoom Host/Hostess. We’ll look at the employee onboarding process/steps you can add to your own reusable Tearoom Host/Hostess checklist.
Need help with onboarding new Hospitality team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Tearoom Host/Hostess starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Tearoom Host/Hostess, you’re in the right place. We’ve put together a sample Tearoom Host/Hostess onboarding checklist below and have created onboarding templates & resources to help.
1. Introduction to company culture and values: The tearoom host/hostess should be provided with an overview of the company’s culture and values. This task can be performed by the HR department or a designated company representative who can explain the importance of these values in delivering exceptional customer service and creating a positive work environment.
2. Familiarization with tearoom layout and facilities: The tearoom host/hostess should be given a tour of the tearoom, including the layout, seating arrangements, kitchen area, and any other facilities. This task can be performed by a senior tearoom staff member or the manager, who can explain the different areas and their functions.
3. Introduction to tearoom policies and procedures: The tearoom host/hostess should be provided with a comprehensive overview of the tearoom’s policies and procedures. This includes information on reservation systems, seating arrangements, customer service protocols, health and safety guidelines, and any other relevant policies. The manager or a designated trainer can perform this task.
4. Training on customer service skills: As a tearoom host/hostess, providing excellent customer service is crucial. The new employee should receive training on effective communication, handling customer inquiries and complaints, and creating a welcoming atmosphere. This training can be conducted by a senior tearoom staff member or a designated trainer.
5. Introduction to the tearoom menu: The tearoom host/hostess should be familiarized with the tearoom’s menu, including the different types of teas, beverages, and food items offered. They should also be educated on any special dietary requirements or allergens to be aware of. This task can be performed by the tearoom manager or a senior staff member.
6. Training on tea preparation and serving techniques: Since tea is a central element of the tearoom experience, the host/hostess should receive training on tea preparation and serving techniques. This includes knowledge of different tea varieties, brewing methods, and presentation skills. The tearoom manager or an experienced tea specialist can conduct this training.
7. Introduction to POS system and cash handling: The tearoom host/hostess should be trained on how to use the point-of-sale (POS) system for order processing, accepting payments, and issuing receipts. They should also receive guidance on cash handling procedures, including opening and closing cash registers, counting money, and reconciling sales. This training can be provided by the manager or a designated trainer.
8. Familiarization with tearoom inventory and stock management: The host/hostess should be introduced to the tearoom’s inventory management system and procedures. This includes understanding stock levels, ordering processes, and storage guidelines for tea, beverages, food items, and other supplies. The manager or a senior staff member can perform this task.
9. Training on table setting and decor: The tearoom host/hostess should receive training on table setting and decor to create an inviting and aesthetically pleasing environment for guests. This includes knowledge of appropriate tableware, linens, decorations, and overall ambiance. The manager or an experienced staff member can provide this training.
10. Shadowing experienced tearoom staff: To gain practical experience and observe the day-to-day operations, the new host/hostess should have the opportunity to shadow experienced tearoom staff. This allows them to learn from their colleagues, understand the flow of service, and observe best practices. The manager can assign a mentor or schedule shadowing sessions with different staff members.
11. Introduction to emergency procedures: The tearoom host/hostess should be trained on emergency procedures, including fire safety, evacuation plans, and first aid protocols. This ensures they are prepared to handle any unexpected situations and prioritize the safety of guests and staff. The manager or a designated safety officer can perform this training.
12. Review of tearoom performance metrics: The host/hostess should be provided with an overview of the tearoom’s performance metrics, such as customer satisfaction ratings, sales targets, and service standards. This helps them understand the expectations and goals of the tearoom and their role in contributing to its success. The manager or a senior staff member can review these metrics with the new employee.
13. Introduction to team members and their roles: The tearoom host/hostess should be introduced to their colleagues and provided with an overview of their roles and responsibilities within the tearoom. This helps foster a sense of teamwork and collaboration. The manager or a designated team member can facilitate these introductions.
14. Ongoing training and development opportunities: The tearoom host/hostess should be informed about any ongoing training and development opportunities available to them. This can include workshops, seminars, or online courses related to customer service, tea knowledge, or hospitality skills. The HR department or the manager can provide this information and encourage continuous learning.
15. Performance evaluation and feedback sessions: To ensure continuous improvement, the host/hostess should have regular performance evaluation and feedback sessions with their manager. This allows them to discuss strengths, areas for improvement, and set goals for professional growth. The manager or a designated supervisor should conduct these sessions
From reading through the items in the example Tearoom Host/Hostess checklist above, you’ll now have an idea of how you can apply best practices to getting your new Tearoom Host/Hostess up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
