In this article, we’ll look at the best practices for onboarding your new Ten Pin Bowling Centre Manager. We’ll look at the employee onboarding process/steps you can add to your own reusable Ten Pin Bowling Centre Manager checklist.
Need help with onboarding new Sports team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Ten Pin Bowling Centre Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Sports onboarding experience or just need an onboarding checklist for your new Ten Pin Bowling Centre Manager, you’re in the right place. We’ve put together a sample Ten Pin Bowling Centre Manager onboarding checklist below and have created onboarding templates & resources to help.
1. Introduction to company culture and values: The Ten Pin Bowling Centre Manager should be provided with a comprehensive overview of the company’s culture and values. This task is typically performed by the Human Resources department or a designated company representative. It helps the manager understand the organization’s mission, vision, and core principles, enabling them to align their actions and decisions accordingly.
2. Familiarization with facility layout and equipment: The manager should be given a tour of the bowling center, including all areas such as the lanes, scoring systems, pro shop, snack bar, and arcade. This task is usually performed by a senior staff member or the operations manager. It helps the manager become familiar with the facility’s layout, equipment, and amenities, allowing them to effectively manage operations and address any issues that may arise.
3. Introduction to staff members: The manager should be introduced to all staff members, including front desk personnel, lane attendants, mechanics, and other support staff. This task is typically performed by the operations manager or a designated supervisor. It helps the manager establish relationships with the team, understand their roles and responsibilities, and foster a positive work environment.
4. Review of safety protocols and emergency procedures: The manager should receive a thorough briefing on safety protocols and emergency procedures specific to the bowling center. This task is usually performed by the operations manager or a designated safety officer. It ensures that the manager is aware of potential hazards, understands how to prevent accidents, and knows how to respond in case of emergencies, ensuring the safety of both staff and customers.
5. Training on customer service standards: The manager should undergo training on the company’s customer service standards and expectations. This task is typically performed by the customer service manager or a designated trainer. It helps the manager develop the necessary skills to provide exceptional customer service, handle customer complaints, and ensure a positive experience for all patrons.
6. Introduction to league and tournament operations: The manager should receive an overview of league and tournament operations, including scheduling, scoring, and rules. This task is usually performed by the league coordinator or a designated staff member. It helps the manager understand the intricacies of league and tournament play, enabling them to effectively manage these events and provide support to participants.
7. Review of financial management procedures: The manager should be familiarized with the financial management procedures of the bowling center, including cash handling, point of sale systems, and reporting. This task is typically performed by the finance manager or a designated staff member. It ensures that the manager understands the financial aspects of the business, can accurately track revenue and expenses, and make informed decisions to drive profitability.
8. Introduction to marketing and promotional strategies: The manager should be introduced to the marketing and promotional strategies employed by the bowling center. This task is usually performed by the marketing manager or a designated staff member. It helps the manager understand the center’s target audience, marketing campaigns, and promotional activities, enabling them to contribute to the center’s growth and success.
9. Training on maintenance and equipment troubleshooting: The manager should receive training on basic maintenance tasks and equipment troubleshooting to address minor issues that may arise during operations. This task is typically performed by the maintenance supervisor or a designated mechanic. It equips the manager with the knowledge and skills to handle common maintenance tasks, ensuring smooth operations and minimizing downtime.
10. Review of administrative tasks and reporting requirements: The manager should be provided with an overview of administrative tasks and reporting requirements, including employee scheduling, inventory management, and financial reporting. This task is usually performed by the operations manager or a designated administrative staff member. It helps the manager understand their responsibilities in terms of administrative tasks, ensuring efficient operations and compliance with company policies and procedures
From reading through the items in the example Ten Pin Bowling Centre Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Ten Pin Bowling Centre Manager up to speed and working well in your Sports team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
