Tennis Club Manager Onboarding Checklist

Tennis Club Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Tennis Club Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Sports onboarding experience or just need an onboarding checklist for your new Tennis Club Manager, you’re in the right place. We’ve put together a sample Tennis Club Manager onboarding checklist below and have created onboarding templates & resources to help.

Tennis Club Manager Onboarding Checklist

1. Introduction to the company: The new Tennis Club Manager should be provided with a comprehensive introduction to the company, including its history, mission, values, and organizational structure. This task is typically performed by the Human Resources department or a designated company representative.

2. Familiarization with club facilities: The new manager should be given a tour of the tennis club facilities, including the courts, clubhouse, locker rooms, pro shop, and any other amenities. This task is usually performed by a senior staff member or the Operations Manager.

3. Review of club policies and procedures: The new manager should be provided with a detailed overview of the club’s policies and procedures, including membership guidelines, court reservation protocols, safety regulations, and any other relevant rules. This task is typically performed by the Operations Manager or a designated staff member.

4. Introduction to staff members: The new manager should be introduced to the existing staff members, including coaches, trainers, maintenance personnel, and administrative staff. This task is usually performed by the Operations Manager or a designated staff member.

5. Training on club management software: The new manager should receive training on the club’s management software, which may include modules for membership management, court scheduling, billing, and reporting. This task is typically performed by the IT department or a designated staff member.

6. Review of financial processes: The new manager should be familiarized with the club’s financial processes, including budgeting, invoicing, payroll, and financial reporting. This task is usually performed by the Finance Manager or a designated staff member.

7. Understanding of membership structure: The new manager should gain a thorough understanding of the club’s membership structure, including different membership tiers, benefits, and renewal processes. This task is typically performed by the Membership Manager or a designated staff member.

8. Familiarization with tennis programs and events: The new manager should be provided with an overview of the club’s tennis programs, lessons, tournaments, and social events. This task is usually performed by the Head Tennis Coach or a designated staff member.

9. Review of marketing and promotional strategies: The new manager should be briefed on the club’s marketing and promotional strategies, including social media campaigns, website management, and advertising initiatives. This task is typically performed by the Marketing Manager or a designated staff member.

10. Introduction to key stakeholders: The new manager should be introduced to key stakeholders, such as board members, sponsors, and community partners, who play a significant role in the success of the tennis club. This task is typically performed by the General Manager or a designated staff member.

11. Review of health and safety protocols: The new manager should receive training on health and safety protocols, including emergency procedures, first aid, and any specific regulations related to the sports industry. This task is typically performed by the Health and Safety Officer or a designated staff member.

12. Familiarization with equipment and maintenance procedures: The new manager should be familiarized with the club’s equipment, such as tennis court surfaces, nets, ball machines, and maintenance procedures. This task is usually performed by the Facilities Manager or a designated staff member.

13. Introduction to local tennis associations and governing bodies: The new manager should be introduced to local tennis associations and governing bodies, such as the United States Tennis Association (USTA), to understand their role in the tennis community and potential collaborations. This task is typically performed by the Head Tennis Coach or a designated staff member.

14. Review of customer service standards: The new manager should be provided with an overview of the club’s customer service standards, including communication protocols, complaint resolution procedures, and member satisfaction surveys. This task is typically performed by the Customer Service Manager or a designated staff member.

15. Development of a transition plan: The new manager should work with the General Manager or a designated staff member to develop a transition plan, outlining key goals, responsibilities, and timelines for the first few months in the new role. This task is typically performed by the General Manager or a designated staff member

Setting Up Your Employee Onboarding Process

From reading through the items in the example Tennis Club Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Tennis Club Manager up to speed and working well in your Sports team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.