In this article, we’ll look at the best practices for onboarding your new Theater Usher. We’ll look at the employee onboarding process/steps you can add to your own reusable Theater Usher checklist.
Need help with onboarding new Hospitality team members? See the templates and resources we recommend for successful onboarding experiences.
Contents
Are you looking for help setting up a staff orientation process so that when your new Theater Usher starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Theater Usher, you’re in the right place. We’ve put together a sample Theater Usher onboarding checklist below and have created onboarding templates & resources to help.
1. Orientation: The theater usher attends an orientation session conducted by the human resources department or a designated trainer. This session provides an overview of the company’s policies, procedures, and values, as well as an introduction to the theater’s facilities and layout. The HR department or training team typically performs this task.
2. Uniform and Equipment: The usher is provided with a uniform, name tag, and any necessary equipment, such as a flashlight or radio. The uniform and equipment are typically distributed by the theater’s wardrobe department or designated staff members responsible for inventory management.
3. Safety Training: The usher undergoes safety training to ensure they are aware of emergency procedures, fire exits, and first aid protocols. This training is usually conducted by the theater’s safety officer or a designated staff member responsible for safety and security.
4. Customer Service Training: The usher receives customer service training to enhance their communication and interpersonal skills. This training may cover topics such as handling difficult customers, providing assistance to patrons with disabilities, and maintaining a positive and welcoming atmosphere. The training is typically conducted by the theater’s customer service manager or a designated staff member responsible for customer experience.
5. Ticketing System Training: The usher is trained on the theater’s ticketing system to understand how to sell tickets, check seating availability, and handle various ticket-related inquiries. This training is usually conducted by the theater’s box office manager or a designated staff member responsible for ticketing operations.
6. Venue Familiarization: The usher is given a tour of the theater’s various areas, including the auditorium, restrooms, concession stands, and emergency exits. This tour is typically conducted by a senior usher or a designated staff member responsible for facility management.
7. Seating and Crowd Management: The usher is trained on how to efficiently and effectively manage seating arrangements, guide patrons to their seats, and ensure a smooth flow of traffic during peak times. This training is usually conducted by a senior usher or a designated staff member responsible for crowd control.
8. Concession Stand Operations: If the theater has a concession stand, the usher may receive training on operating the cash register, handling food and beverage orders, and maintaining cleanliness and hygiene standards. This training is typically conducted by the concession stand manager or a designated staff member responsible for concession operations.
9. Performance and Event Information: The usher is provided with detailed information about upcoming performances, events, and any special instructions or protocols associated with them. This information is typically shared by the theater’s event coordinator or a designated staff member responsible for event planning.
10. Shadowing and Mentoring: The usher may be paired with an experienced usher or mentor who can guide them through their initial shifts, answer questions, and provide ongoing support. This mentorship is usually facilitated by the theater’s usher supervisor or a designated staff member responsible for usher training and development.
11. Evaluation and Feedback: After a certain period, the usher undergoes an evaluation to assess their performance and identify areas for improvement. Feedback is provided by the usher supervisor or a designated staff member responsible for performance management.
12. Ongoing Training and Development: The usher may have access to ongoing training opportunities, workshops, or seminars to enhance their skills and knowledge in areas such as customer service, safety, or crowd management. These training sessions are typically organized by the theater’s training department or a designated staff member responsible for employee development
From reading through the items in the example Theater Usher checklist above, you’ll now have an idea of how you can apply best practices to getting your new Theater Usher up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
