Ticket Seller Onboarding Checklist

Ticket Seller Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Ticket Seller starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Customer Service onboarding experience or just need an onboarding checklist for your new Ticket Seller, you’re in the right place. We’ve put together a sample Ticket Seller onboarding checklist below and have created onboarding templates & resources to help.

Ticket Seller Onboarding Checklist

1. Introduction to company policies and procedures: The ticket seller should receive a comprehensive overview of the company’s policies and procedures, including ticketing guidelines, customer service protocols, and any specific rules or regulations related to the industry. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with ticketing software: The ticket seller needs to become proficient in using the company’s ticketing software to efficiently process ticket sales, handle reservations, and manage customer information. This task is usually conducted by the IT department or a designated software trainer.

3. Product knowledge training: The ticket seller should receive thorough training on the various products and services offered by the company, including ticket types, pricing structures, seating arrangements, and any additional offerings such as VIP packages or group discounts. This training is typically conducted by a supervisor or a senior ticket seller.

4. Cash handling and financial procedures: As a ticket seller, it is crucial to understand the company’s cash handling policies, including how to accurately count and reconcile cash, process credit card transactions, and handle refunds or exchanges. This training is usually provided by the finance or accounting department.

5. Customer service training: The ticket seller should undergo comprehensive customer service training to ensure they can effectively handle customer inquiries, complaints, and requests. This training may cover topics such as active listening, conflict resolution, and maintaining a positive attitude. It is typically conducted by a customer service manager or a designated trainer.

6. Venue orientation: The ticket seller should be familiarized with the layout and facilities of the venue where they will be selling tickets. This includes understanding the seating plan, entrance and exit points, restroom locations, and any other relevant information that may assist customers. Venue orientation is typically conducted by a supervisor or a designated staff member.

7. Safety and emergency procedures: The ticket seller should receive training on safety protocols and emergency procedures to ensure they can respond appropriately in case of an emergency or evacuation. This training is usually conducted by the venue’s safety officer or a designated trainer.

8. Sales techniques and upselling strategies: The ticket seller should be trained on effective sales techniques and upselling strategies to maximize revenue and enhance the customer experience. This training may include role-playing scenarios, product knowledge quizzes, and ongoing coaching from a supervisor or sales manager.

9. Communication and teamwork skills: The ticket seller should receive training on effective communication and teamwork skills to foster a positive work environment and ensure smooth collaboration with colleagues. This training may include workshops, team-building activities, and ongoing feedback from supervisors or team leaders.

10. Performance evaluation and feedback: The ticket seller should be informed about the company’s performance evaluation process and how feedback will be provided. This includes understanding the criteria used to assess performance, the frequency of evaluations, and any opportunities for professional development or advancement. This task is typically performed by the human resources department or a supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Ticket Seller checklist above, you’ll now have an idea of how you can apply best practices to getting your new Ticket Seller up to speed and working well in your Customer Service team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.