Do you need a Tobacconist onboarding checklist but don’t where to start? Buy our expertly crafted chronological checklist – 40 items of best-practice action items from preboarding to first day to future reviews – in Word/Docs format and save yourself over 2 hours of research, writing, and formatting. Trusted by some of the world’s leading companies, this checklist is ready for instant download to ensure nothing gets missed & to streamline the onboarding of your Tobacconist in their new job.
Tobacconist Onboarding Checklist
Contents
Tobacconist Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Tobacconist starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Retail onboarding experience or just need an onboarding checklist for your new Tobacconist, you’re in the right place. We’ve put together a sample Tobacconist onboarding checklist below and have created onboarding templates & resources to help.
Tobacconist Onboarding Checklist
1. Introduction to company policies and procedures: The new tobacconist should be provided with a comprehensive overview of the company’s policies and procedures, including safety protocols, customer service guidelines, and any specific regulations related to the sale of tobacco products. This task is typically performed by the human resources department or a designated manager.
2. Familiarization with product inventory: The tobacconist should be given a detailed tour of the store’s product inventory, including various tobacco brands, cigars, pipes, and accessories. They should be introduced to the different types of tobacco and their characteristics, as well as the proper storage and handling procedures. This task is usually performed by an experienced tobacconist or store manager.
3. Training on tobacco products: The new tobacconist should receive comprehensive training on the different types of tobacco products, their origins, manufacturing processes, and flavor profiles. They should also learn about the various tobacco blends, cuts, and aging techniques. This training can be conducted by a senior tobacconist or a representative from tobacco suppliers.
4. Customer service training: Since the tobacconist will be interacting with customers on a daily basis, it is crucial to provide them with customer service training. This includes teaching them how to greet customers, assist with product selection, provide recommendations, and handle customer complaints or inquiries. Customer service training can be conducted by the store manager or a designated customer service trainer.
5. Compliance with legal regulations: The tobacconist should be educated on the legal regulations surrounding the sale of tobacco products, including age restrictions, identification requirements, and health warnings. They should also be trained on how to handle situations where customers may attempt to purchase tobacco products illegally. This task is typically performed by the store manager or a designated compliance officer.
6. Cash handling and point-of-sale system training: As a retail occupation, the tobacconist should receive training on cash handling procedures, including how to process sales, handle cash, and operate the point-of-sale system. They should also be familiarized with any specific promotions or discounts offered by the company. This training is usually conducted by the store manager or a designated cashier trainer.
7. Store layout and merchandising: The tobacconist should be given a tour of the store layout, including the location of different product categories, displays, and promotional areas. They should also be trained on how to maintain an organized and visually appealing store environment. This task is typically performed by the store manager or a visual merchandiser.
8. Introduction to tobacco-related accessories: In addition to tobacco products, the tobacconist should be introduced to various tobacco-related accessories, such as lighters, cutters, humidors, and pipe tools. They should learn about the different brands, styles, and functionalities of these accessories to assist customers effectively. This training can be conducted by an experienced tobacconist or a representative from accessory suppliers.
9. Health and safety training: The tobacconist should receive comprehensive training on health and safety protocols, including proper handling of tobacco products, fire safety measures, and personal protective equipment usage. They should also be educated on the potential health risks associated with tobacco use and how to provide customers with responsible information. This training is typically performed by the store manager or a designated health and safety officer.
10. Introduction to company culture and values: Lastly, the new tobacconist should be introduced to the company’s culture, values, and mission. They should understand the importance of providing exceptional customer service, promoting responsible tobacco use, and upholding the company’s reputation. This task is usually performed by the store manager or a designated representative from the company’s leadership team
Setting Up Your Employee Onboarding Process
From reading through the items in the example Tobacconist checklist above, you’ll now have an idea of how you can apply best practices to getting your new Tobacconist up to speed and working well in your Retail team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
