Tourist Adviser Onboarding Checklist

Tourist Adviser Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Tourist Adviser starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Tourist Adviser, you’re in the right place. We’ve put together a sample Tourist Adviser onboarding checklist below and have created onboarding templates & resources to help.

Tourist Adviser Onboarding Checklist

1. Introduction to company culture and values: The new tourist adviser should be provided with an overview of the company’s culture and values. This task can be performed by the HR department or a designated company representative who can explain the organization’s mission, vision, and core values, ensuring the new hire understands and aligns with them.

2. Familiarization with company policies and procedures: The new tourist adviser should be given a comprehensive overview of the company’s policies and procedures, including those related to customer service, safety, and security. This task can be performed by the HR department or a designated trainer who can provide the necessary training materials and answer any questions.

3. Introduction to the team and key stakeholders: The new tourist adviser should be introduced to their immediate team members, as well as key stakeholders within the company, such as managers, supervisors, and colleagues from other departments. This task can be performed by the team leader or HR department, who can facilitate introductions and provide an overview of each person’s role and responsibilities.

4. Training on the company’s products and services: The new tourist adviser should receive comprehensive training on the company’s products and services, including information on different tour packages, destinations, and any specific offerings. This task can be performed by a designated trainer or experienced tourist advisers who can provide hands-on training, presentations, and materials to ensure the new hire has a thorough understanding of what the company offers.

5. Familiarization with booking and reservation systems: The new tourist adviser should be trained on the company’s booking and reservation systems, including any software or platforms used to manage customer bookings and inquiries. This task can be performed by the IT department or a designated trainer who can provide step-by-step guidance on how to use the systems effectively.

6. Shadowing experienced tourist advisers: The new tourist adviser should have the opportunity to shadow experienced colleagues to observe and learn from their interactions with customers, handling of inquiries, and overall customer service skills. This task can be arranged by the team leader or HR department, who can pair the new hire with a mentor or experienced adviser for a designated period.

7. Familiarization with local attractions and tourist destinations: The new tourist adviser should be provided with information and resources to familiarize themselves with local attractions, tourist destinations, and points of interest. This task can be performed by the team leader or experienced advisers who can share their knowledge, provide brochures or guidebooks, and suggest resources for further research.

8. Training on customer service and communication skills: The new tourist adviser should receive training on effective customer service and communication skills, including active listening, problem-solving, and conflict resolution techniques. This task can be performed by a designated trainer or HR department, who can provide training materials, role-playing scenarios, and feedback sessions to enhance the new hire’s skills in dealing with customers.

9. Introduction to health and safety protocols: The new tourist adviser should be trained on the company’s health and safety protocols, including emergency procedures, first aid, and any specific guidelines related to the hospitality industry. This task can be performed by the HR department or a designated trainer who can provide training materials, conduct drills, and ensure the new hire understands and follows the necessary safety measures.

10. Ongoing performance feedback and evaluation: The new tourist adviser should receive regular performance feedback and evaluations to track their progress, identify areas for improvement, and provide support and guidance. This task can be performed by the team leader or supervisor, who should schedule regular check-ins, provide constructive feedback, and offer opportunities for professional development and growth

Setting Up Your Employee Onboarding Process

From reading through the items in the example Tourist Adviser checklist above, you’ll now have an idea of how you can apply best practices to getting your new Tourist Adviser up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.