Traffic Attendant In Train, Tram, Metro, Bus Onboarding Checklist

Traffic Attendant In Train, Tram, Metro, Bus Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Traffic Attendant In Train, Tram, Metro, Bus starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transportation onboarding experience or just need an onboarding checklist for your new Traffic Attendant In Train, Tram, Metro, Bus, you’re in the right place. We’ve put together a sample Traffic Attendant In Train, Tram, Metro, Bus onboarding checklist below and have created onboarding templates & resources to help.

Traffic Attendant In Train, Tram, Metro, Bus Onboarding Checklist

1. Introduction to company policies and procedures: The traffic attendant should be provided with a comprehensive overview of the company’s policies and procedures, including safety protocols, customer service guidelines, and emergency response procedures. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with the transportation system: The traffic attendant needs to become familiar with the specific train, tram, metro, or bus system they will be working on. This includes learning the routes, stops, schedules, and any unique features or challenges of the system. The task of familiarizing the traffic attendant with the transportation system is usually performed by a supervisor or experienced colleague.

3. Training on ticketing and fare collection: The traffic attendant should receive training on the ticketing and fare collection systems used by the company. This includes learning how to operate ticket machines, validate tickets, handle cash transactions, and address any issues related to fares. The training is typically conducted by a supervisor or a designated trainer.

4. Customer service training: Since traffic attendants interact directly with passengers, it is crucial to provide them with customer service training. This includes teaching them how to handle customer inquiries, provide accurate information, assist passengers with special needs, and resolve conflicts or complaints. Customer service training is often conducted by a supervisor or a dedicated customer service trainer.

5. Safety and emergency response training: Given the importance of safety in the transportation industry, the traffic attendant should receive thorough training on safety protocols and emergency response procedures. This includes learning how to handle emergencies, evacuate passengers, operate emergency equipment, and communicate effectively during critical situations. Safety and emergency response training is typically conducted by a safety officer or a designated trainer.

6. Introduction to communication systems: The traffic attendant should be introduced to the communication systems used within the company, such as two-way radios or intercoms. They should learn how to use these systems to communicate with the driver, other attendants, and the control center. This task is usually performed by a supervisor or an experienced colleague.

7. Familiarization with equipment and tools: The traffic attendant should be familiarized with the equipment and tools they will be using on a daily basis, such as ticket machines, validation devices, safety equipment, and cleaning supplies. They should learn how to operate, maintain, and troubleshoot these tools. This task is typically performed by a supervisor or a designated trainer.

8. Introduction to company culture and values: It is important for the traffic attendant to understand the company’s culture and values to align their behavior and actions accordingly. This includes learning about the company’s mission, vision, and core values, as well as any specific expectations related to professionalism, teamwork, and integrity. The task of introducing the company culture and values is usually performed by the human resources department or a designated trainer.

9. Shadowing experienced traffic attendants: To gain practical experience and observe the role in action, the traffic attendant should have the opportunity to shadow experienced colleagues. This allows them to learn from their expertise, observe best practices, and ask questions. The task of arranging shadowing opportunities is typically performed by a supervisor or a designated mentor.

10. Ongoing training and development: To ensure continuous improvement and professional growth, the traffic attendant should be provided with ongoing training and development opportunities. This can include refresher courses on safety procedures, customer service workshops, or specialized training related to new technologies or regulations. The responsibility for organizing ongoing training and development lies with the human resources department or a designated training coordinator

Setting Up Your Employee Onboarding Process

From reading through the items in the example Traffic Attendant In Train, Tram, Metro, Bus checklist above, you’ll now have an idea of how you can apply best practices to getting your new Traffic Attendant In Train, Tram, Metro, Bus up to speed and working well in your Transportation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.