Train Caller Onboarding Checklist

Train Caller Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Train Caller starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transportation onboarding experience or just need an onboarding checklist for your new Train Caller, you’re in the right place. We’ve put together a sample Train Caller onboarding checklist below and have created onboarding templates & resources to help.

Train Caller Onboarding Checklist

1. Introduction to company policies and procedures: The train caller should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, communication channels, and reporting mechanisms. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with train schedules and routes: The train caller needs to become familiar with the train schedules, routes, and any specific details related to each train line. This task is usually performed by a senior train caller or a supervisor who provides guidance and shares relevant resources.

3. Training on train signaling systems: Understanding the signaling systems used in train operations is crucial for a train caller. This task involves training sessions conducted by experienced signaling technicians or trainers who explain the different signals, their meanings, and how to interpret them accurately.

4. Learning communication protocols: Effective communication is essential for a train caller, as they need to relay important information to train operators, station staff, and other relevant personnel. This task involves learning the communication protocols, such as radio procedures, phone etiquette, and specific terminology used in train operations. It is typically taught by experienced train callers or supervisors.

5. Shadowing experienced train callers: To gain practical experience and observe real-time train operations, the train caller should spend time shadowing experienced colleagues. This task allows them to learn from seasoned professionals, understand the intricacies of the role, and observe how to handle various situations effectively. Experienced train callers or supervisors usually perform this task.

6. Practice in simulated scenarios: Simulated scenarios provide an opportunity for the train caller to practice their skills and decision-making abilities in a controlled environment. This task involves participating in simulated exercises, such as emergency drills or mock train incidents, to enhance their preparedness and response capabilities. Trainers or supervisors oversee and evaluate these practice sessions.

7. Familiarization with train dispatching software: Train dispatching software is often used to manage train movements and track their progress. The train caller should receive training on how to use this software effectively, including inputting train schedules, updating delays, and communicating with train operators. This task is typically performed by a designated trainer or an IT specialist.

8. Understanding emergency response procedures: In the event of an emergency, the train caller plays a critical role in coordinating the response efforts. They should receive comprehensive training on emergency response procedures, including evacuation protocols, first aid training, and communication during crisis situations. This task is usually conducted by safety officers or trainers specialized in emergency management.

9. Building relationships with relevant stakeholders: The train caller should establish relationships with key stakeholders involved in train operations, such as train operators, station staff, maintenance personnel, and other departments. This task involves attending meetings, introducing oneself, and fostering open lines of communication to ensure smooth collaboration. The train caller may receive guidance from supervisors or be introduced to relevant personnel by a designated mentor.

10. Ongoing professional development: Continuous learning and professional development are crucial for a train caller to stay updated with industry trends, regulations, and best practices. This task involves attending workshops, seminars, and training sessions offered by the company or external organizations. The train caller may be guided by supervisors or encouraged to seek out relevant opportunities independently

Setting Up Your Employee Onboarding Process

From reading through the items in the example Train Caller checklist above, you’ll now have an idea of how you can apply best practices to getting your new Train Caller up to speed and working well in your Transportation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.