In this article, we’ll look at the best practices for onboarding your new Train Steward. We’ll look at the employee onboarding process/steps you can add to your own reusable Train Steward checklist.
Need help with onboarding new Hospitality team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Train Steward starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Train Steward, you’re in the right place. We’ve put together a sample Train Steward onboarding checklist below and have created onboarding templates & resources to help.
1. Introduction to company policies and procedures: The train steward should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, customer service standards, and operational guidelines. This task is typically performed by the human resources department or a designated trainer.
2. Familiarization with train layout and amenities: The train steward should be given a detailed tour of the train, including all passenger cars, dining areas, restrooms, and other amenities. This will help them understand the layout and features of the train, enabling them to assist passengers effectively. The task is usually performed by a senior train steward or a designated supervisor.
3. Training on emergency procedures: It is crucial for train stewards to be well-versed in emergency procedures to ensure the safety of passengers. This task involves providing training on evacuation protocols, first aid, fire safety, and handling various emergency situations. The training is typically conducted by the company’s safety officer or a designated trainer.
4. Introduction to customer service standards: Train stewards play a vital role in providing exceptional customer service to passengers. They should receive training on the company’s customer service standards, including how to greet passengers, handle complaints, assist with luggage, and ensure a comfortable journey. This task is usually performed by a senior train steward or a designated customer service trainer.
5. Familiarization with onboard systems and equipment: Train stewards should be trained on the operation and maintenance of onboard systems and equipment, such as public address systems, intercoms, ticketing machines, and communication devices. This training ensures that they can troubleshoot minor issues and provide necessary assistance to passengers. The task is typically performed by a senior train steward or a designated technical trainer.
6. Introduction to food and beverage services: If the train offers food and beverage services, the train steward should receive training on menu items, food handling procedures, and serving techniques. This task is usually performed by the onboard catering manager or a designated food service trainer.
7. Practice in handling passenger inquiries and requests: Train stewards should be trained on how to handle various passenger inquiries, requests, and complaints effectively. This training may involve role-playing scenarios to simulate real-life situations and develop the necessary skills. The task is typically performed by a senior train steward or a designated customer service trainer.
8. Shadowing experienced train stewards: To gain practical experience and learn from seasoned professionals, new train stewards should have the opportunity to shadow experienced train stewards during their shifts. This allows them to observe and learn firsthand how to handle different situations and provide excellent service. The task is usually coordinated by the train steward supervisor or a designated mentor.
9. Review of company values and culture: Train stewards should be introduced to the company’s values, mission, and culture to align their behavior and actions with the company’s overall vision. This task may involve presentations, videos, or discussions led by the human resources department or senior management.
10. Completion of necessary paperwork and documentation: New train stewards should complete all required paperwork and documentation, such as employment contracts, tax forms, and any necessary certifications or licenses. This task is typically handled by the human resources department or a designated administrative staff member
From reading through the items in the example Train Steward checklist above, you’ll now have an idea of how you can apply best practices to getting your new Train Steward up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
