Trekking Guide Onboarding Checklist

Trekking Guide Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Trekking Guide starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Tourism onboarding experience or just need an onboarding checklist for your new Trekking Guide, you’re in the right place. We’ve put together a sample Trekking Guide onboarding checklist below and have created onboarding templates & resources to help.

Trekking Guide Onboarding Checklist

1. Orientation: The trekking guide attends an orientation session conducted by the HR department or a senior guide. This session provides an overview of the company’s mission, values, policies, and procedures, as well as an introduction to the team and key personnel.

2. Familiarization with company policies: The guide is provided with a copy of the company’s policies and procedures manual, which covers topics such as safety protocols, ethical guidelines, and customer service standards. The HR department or a designated supervisor is responsible for providing this information.

3. Training on trekking routes: The guide undergoes comprehensive training on the various trekking routes offered by the company. This training is typically conducted by experienced guides or trainers who are well-versed in the specific routes and terrain. It includes learning about the difficulty level, duration, landmarks, and safety precautions associated with each route.

4. Equipment familiarization: The guide is introduced to the company’s trekking equipment, including tents, sleeping bags, cooking utensils, and safety gear. They receive training on how to properly use, maintain, and store the equipment. This task is usually performed by the equipment manager or a senior guide.

5. First aid and emergency response training: The guide undergoes training in first aid and emergency response procedures. This includes learning how to administer basic first aid, recognize and respond to altitude sickness, perform CPR, and handle emergency situations such as accidents or natural disasters. The training is typically conducted by certified trainers or medical professionals.

6. Navigation and map reading: The guide receives training on navigation techniques and map reading skills. They learn how to use compasses, GPS devices, and topographic maps to navigate through different terrains. This training is usually provided by experienced guides or trainers.

7. Cultural and historical knowledge: The guide is expected to have a good understanding of the local culture, traditions, and history of the trekking destinations. They receive training or attend workshops to enhance their knowledge in these areas. This task may be performed by cultural experts, historians, or local community members.

8. Customer service and communication skills: The guide undergoes training to develop effective customer service and communication skills. This includes learning how to interact with clients, address their needs and concerns, provide accurate information, and ensure a positive trekking experience. The training may be conducted by the HR department, senior guides, or communication experts.

9. Environmental conservation and sustainability: The guide is educated on the importance of environmental conservation and sustainable practices during trekking expeditions. They learn about Leave No Trace principles, waste management, responsible camping, and minimizing the ecological impact. This training is typically provided by environmental experts or conservation organizations.

10. Teamwork and leadership development: The guide participates in team-building activities and leadership development programs to enhance their ability to work effectively with fellow guides, porters, and support staff. These activities may include problem-solving exercises, group discussions, and role-playing scenarios. The HR department or designated trainers facilitate these sessions.

11. Risk assessment and management: The guide receives training on risk assessment and management techniques specific to trekking. They learn how to identify potential hazards, evaluate risks, and implement appropriate safety measures. This training is typically conducted by experienced guides, safety officers, or risk management experts.

12. Trial treks and shadowing: The guide accompanies experienced guides on trial treks or shadowing sessions to gain practical experience and learn from their expertise. This allows them to familiarize themselves with the company’s operations, customer interactions, and on-field challenges. The senior guides or designated mentors perform this task.

13. Performance evaluation and feedback: The guide undergoes periodic performance evaluations to assess their skills, knowledge, and adherence to company standards. Feedback is provided by supervisors, clients, and fellow team members to help the guide improve their performance. The HR department or designated supervisors are responsible for conducting these evaluations.

14. Ongoing professional development: The guide is encouraged to participate in workshops, seminars, and training programs to enhance their knowledge and skills in trekking, customer service, leadership, and other relevant areas. The company may provide financial support or resources to facilitate this ongoing professional development.

15. Integration into the team: The guide is introduced to the rest of the team and encouraged to build relationships with fellow guides, porters, and support staff. This helps foster a sense of camaraderie, teamwork, and mutual support within the company. The HR department or team leaders facilitate this integration process

Setting Up Your Employee Onboarding Process

From reading through the items in the example Trekking Guide checklist above, you’ll now have an idea of how you can apply best practices to getting your new Trekking Guide up to speed and working well in your Tourism team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.