Turnstile Attendant Onboarding Checklist

Turnstile Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Turnstile Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Customer Service onboarding experience or just need an onboarding checklist for your new Turnstile Attendant, you’re in the right place. We’ve put together a sample Turnstile Attendant onboarding checklist below and have created onboarding templates & resources to help.

Turnstile Attendant Onboarding Checklist

1. Introduction to company policies and procedures: The turnstile attendant should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, customer service guidelines, and operational processes. This task is typically performed by the human resources department or a designated trainer.

2. Familiarization with turnstile equipment: The turnstile attendant needs to become familiar with the specific turnstile equipment used by the company. This includes understanding how to operate the turnstiles, troubleshoot common issues, and perform basic maintenance tasks. The task is usually performed by a senior turnstile attendant or a designated trainer.

3. Training on customer service skills: As a turnstile attendant, providing excellent customer service is crucial. The new employee should receive training on effective communication, conflict resolution, and handling difficult situations with customers. This training is typically conducted by a customer service manager or a designated trainer.

4. Understanding emergency procedures: In the event of an emergency, the turnstile attendant must be prepared to handle the situation appropriately. This task involves learning about emergency evacuation procedures, first aid protocols, and how to effectively communicate with emergency personnel. The company’s safety officer or a designated trainer usually performs this training.

5. Learning about ticketing systems: Many turnstile attendants are responsible for processing tickets or passes. Therefore, the new employee should receive training on the company’s ticketing system, including how to issue tickets, validate passes, and handle cash transactions. This task is typically performed by a senior turnstile attendant or a designated trainer.

6. Shadowing experienced turnstile attendants: To gain practical experience and observe best practices, the new turnstile attendant should spend time shadowing experienced employees. This allows them to learn from their colleagues, understand the daily routines, and observe how to handle various situations effectively. This task is usually coordinated by a supervisor or team leader.

7. Understanding company culture and values: It is important for the new turnstile attendant to understand the company’s culture and values to align their behavior and actions accordingly. This task involves attending orientation sessions, reading company literature, and engaging with colleagues to gain insights into the company’s culture. The human resources department or a designated culture ambassador typically performs this task.

8. Familiarization with the facility layout: The turnstile attendant should become familiar with the layout of the facility they will be working in. This includes understanding the location of entrances, exits, emergency exits, restrooms, and other important areas. A supervisor or facility manager usually provides a tour and explains the facility layout to the new employee.

9. Training on health and safety protocols: As a turnstile attendant, it is crucial to prioritize health and safety. The new employee should receive training on proper hygiene practices, personal protective equipment usage, and any specific safety protocols relevant to their role. This training is typically conducted by the company’s safety officer or a designated trainer.

10. Introduction to team members and key stakeholders: Building relationships with colleagues and key stakeholders is important for a turnstile attendant. The new employee should be introduced to their team members, supervisors, and other relevant personnel within the company. This task is typically coordinated by the supervisor or team leader

Setting Up Your Employee Onboarding Process

From reading through the items in the example Turnstile Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Turnstile Attendant up to speed and working well in your Customer Service team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.