In this article, we’ll look at the best practices for onboarding your new Valet. We’ll look at the employee onboarding process/steps you can add to your own reusable Valet checklist.
Need help with onboarding new Hospitality team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Valet starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Valet, you’re in the right place. We’ve put together a sample Valet onboarding checklist below and have created onboarding templates & resources to help.
1. Orientation: The new valet employee attends an orientation session where they are introduced to the company’s mission, values, policies, and procedures. This task is typically performed by the HR department or a designated trainer.
2. Uniform and Equipment: The valet is provided with a uniform, name tag, and any necessary equipment such as a key box or ticket dispenser. This task is usually handled by the uniform department or the valet manager.
3. Training: The new valet undergoes comprehensive training on various aspects of the job, including customer service, parking techniques, vehicle handling, safety protocols, and using the valet software system. This training is typically conducted by a senior valet or a designated trainer.
4. Shadowing: The new valet shadows an experienced valet to observe and learn the job firsthand. They learn about parking procedures, interacting with customers, and handling different types of vehicles. This task is performed by a senior valet or a designated mentor.
5. Parking Lot Familiarization: The new valet is taken on a tour of the parking lot to become familiar with the layout, designated parking areas, and any specific instructions or restrictions. This task is usually performed by the valet manager or a senior valet.
6. Customer Service Training: The new valet receives training on providing exceptional customer service, including greeting customers, assisting with luggage or packages, and addressing customer inquiries or concerns. This task is typically conducted by the valet manager or a designated trainer.
7. Safety and Security Procedures: The new valet is trained on safety protocols, such as proper vehicle handling, traffic management, emergency procedures, and ensuring the security of customers’ belongings. This task is performed by the valet manager or a designated safety officer.
8. Cash Handling and Ticketing: The new valet is trained on handling cash transactions, issuing parking tickets, and accurately recording vehicle information. They learn how to use the valet software system for ticketing and payment processing. This task is typically conducted by the valet manager or a designated trainer.
9. Communication Systems: The new valet is trained on using the company’s communication systems, such as two-way radios or mobile devices, to stay connected with other valets and receive instructions from the valet manager. This task is performed by the valet manager or a designated trainer.
10. Customer Complaint Resolution: The new valet is trained on how to handle customer complaints or difficult situations, ensuring they are resolved promptly and to the customer’s satisfaction. They learn how to escalate issues to the valet manager if necessary. This task is typically conducted by the valet manager or a designated trainer.
11. Performance Expectations: The new valet is provided with clear performance expectations, including punctuality, appearance, customer service standards, and parking efficiency. They are informed about any performance evaluation processes or metrics used by the company. This task is performed by the valet manager or the HR department.
12. Shift Scheduling: The new valet is informed about the shift scheduling process, including how to request time off, swap shifts, or handle any scheduling conflicts. They are provided with a schedule for their initial shifts. This task is typically handled by the valet manager or the scheduling department.
13. Employee Benefits and Policies: The new valet is provided with information about employee benefits, such as health insurance, retirement plans, and vacation policies. They are also informed about company policies regarding breaks, dress code, and code of conduct. This task is performed by the HR department or a designated benefits coordinator.
14. Performance Reviews: The new valet is informed about the company’s performance review process, including when and how performance evaluations are conducted, and what factors are considered. They are provided with information on how to seek feedback and improve their performance. This task is typically handled by the valet manager or the HR department.
15. Ongoing Training and Development: The new valet is informed about opportunities for ongoing training and development, such as attending workshops, seminars, or online courses to enhance their skills and knowledge. They are encouraged to take advantage of these opportunities to grow in their role. This task is performed by the valet manager or the HR department
From reading through the items in the example Valet checklist above, you’ll now have an idea of how you can apply best practices to getting your new Valet up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
