Valet Parker Onboarding Checklist

Valet Parker Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Valet Parker starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Valet Parker, you’re in the right place. We’ve put together a sample Valet Parker onboarding checklist below and have created onboarding templates & resources to help.

Valet Parker Onboarding Checklist

1. Orientation: The new valet parker should attend an orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.

2. Uniform and Equipment: The valet parker should be provided with a uniform and necessary equipment such as a name tag, radio, and parking tickets. This task is usually handled by the uniform department or the supervisor in charge of equipment distribution.

3. Training: The new valet parker should undergo comprehensive training on parking techniques, customer service, safety protocols, and any specific software or systems used for managing parking operations. This training is typically conducted by a senior valet parker or a designated trainer.

4. Site Familiarization: The new valet parker should be given a tour of the parking facility, including the layout, designated parking areas, entrances, exits, and any special features or restrictions. This task is usually performed by a supervisor or an experienced valet parker.

5. Vehicle Handling: The new valet parker should receive training on how to handle different types of vehicles, including manual and automatic transmissions, luxury cars, and oversized vehicles. This training is typically provided by a senior valet parker or a designated trainer.

6. Customer Service Skills: The new valet parker should be trained on providing exceptional customer service, including greeting customers, assisting with luggage, opening doors, and addressing any customer concerns or complaints. This training is usually conducted by a senior valet parker or a customer service manager.

7. Safety Procedures: The new valet parker should be educated on safety protocols, including traffic management, pedestrian safety, emergency procedures, and proper use of safety equipment. This training is typically provided by a supervisor or a designated safety officer.

8. Cash Handling: If the valet parker is responsible for handling cash transactions, they should receive training on proper cash handling procedures, including counting money, issuing receipts, and maintaining accurate records. This training is usually conducted by a supervisor or a designated cash handling trainer.

9. Parking System Training: If the company utilizes a parking management system or software, the new valet parker should receive training on how to use it effectively, including ticketing, tracking vehicles, and generating reports. This training is typically provided by a supervisor or an IT specialist.

10. Shadowing: The new valet parker should have the opportunity to shadow an experienced valet parker for a period of time to observe and learn from their daily tasks, interactions with customers, and overall job performance. This task is typically arranged by a supervisor or a designated mentor.

11. Performance Expectations: The new valet parker should have a clear understanding of the company’s performance expectations, including punctuality, attendance, grooming standards, and customer satisfaction goals. This information is usually communicated by a supervisor or the human resources department.

12. Communication Channels: The new valet parker should be informed about the various communication channels within the company, such as radios, intercom systems, or mobile apps, to ensure effective communication with supervisors, colleagues, and other departments. This information is typically provided by a supervisor or an IT specialist.

13. Shift Scheduling: The new valet parker should be familiarized with the shift scheduling process, including how to request time off, swap shifts, or report any scheduling conflicts. This information is usually communicated by a supervisor or the human resources department.

14. Performance Reviews: The new valet parker should be informed about the company’s performance review process, including how often reviews are conducted, what criteria are evaluated, and how feedback is provided. This information is typically communicated by a supervisor or the human resources department.

15. Company Policies and Procedures: The new valet parker should be provided with a comprehensive overview of the company’s policies and procedures, including those related to customer service, safety, dress code, breaks, and any other relevant guidelines. This information is typically communicated by the human resources department or a designated trainer

Setting Up Your Employee Onboarding Process

From reading through the items in the example Valet Parker checklist above, you’ll now have an idea of how you can apply best practices to getting your new Valet Parker up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.