In this article, we’ll look at the best practices for onboarding your new Valet Runner. We’ll look at the employee onboarding process/steps you can add to your own reusable Valet Runner checklist.
Need help with onboarding new Hospitality team members? See the templates and resources we recommend for successful onboarding experiences.
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Are you looking for help setting up a staff orientation process so that when your new Valet Runner starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Valet Runner, you’re in the right place. We’ve put together a sample Valet Runner onboarding checklist below and have created onboarding templates & resources to help.
1. Orientation: The new valet runner attends an orientation session where they are introduced to the company’s mission, values, and policies. This task is typically performed by the HR department or a designated trainer.
2. Uniform and Equipment: The valet runner is provided with a uniform, including a shirt, pants, and name tag, as well as any necessary equipment such as a radio or key box. The uniform and equipment are usually distributed by the uniform department or a supervisor.
3. Safety Training: The new valet runner undergoes safety training to ensure they understand the proper procedures for parking and retrieving vehicles, as well as how to handle emergency situations. This training is typically conducted by a supervisor or a designated safety officer.
4. Parking Lot Familiarization: The valet runner is taken on a tour of the parking lot to become familiar with the layout, designated parking areas, and any specific rules or regulations. This task is usually performed by a supervisor or an experienced valet runner.
5. Vehicle Inspection: The new valet runner is trained on how to conduct a thorough inspection of vehicles for any existing damages before parking them. This task is typically performed by a supervisor or an experienced valet runner.
6. Customer Service Training: The valet runner receives training on providing excellent customer service, including greeting guests, assisting with luggage, and answering any questions or concerns. This training is usually conducted by a supervisor or a designated customer service trainer.
7. Cash Handling Procedures: The new valet runner is trained on the proper procedures for handling cash, including collecting payment, providing change, and maintaining accurate records. This task is typically performed by a supervisor or a designated cash handling trainer.
8. Communication Systems: The valet runner is trained on how to use the company’s communication systems, such as radios or mobile devices, to stay in contact with other team members and receive instructions. This training is usually conducted by a supervisor or an IT specialist.
9. Traffic Control: The new valet runner learns how to efficiently direct traffic in the parking lot, ensuring a smooth flow of vehicles and minimizing congestion. This task is typically performed by a supervisor or an experienced valet runner.
10. Customer Complaint Resolution: The valet runner is trained on how to handle customer complaints or issues effectively, including listening attentively, empathizing with the customer, and finding appropriate solutions. This training is usually conducted by a supervisor or a designated customer service trainer.
11. Emergency Procedures: The new valet runner is educated on the company’s emergency procedures, including evacuation plans, first aid protocols, and how to handle situations such as accidents or medical emergencies. This task is typically performed by a supervisor or a designated safety officer.
12. Shift Scheduling: The valet runner is informed about the company’s shift scheduling process, including how to request time off, swap shifts with colleagues, and adhere to the assigned schedule. This task is typically handled by the HR department or a designated scheduler.
13. Performance Expectations: The new valet runner is provided with clear performance expectations, including punctuality, professionalism, and meeting specific job-related goals. This task is typically performed by a supervisor or a manager.
14. Team Introduction: The valet runner is introduced to their team members and other relevant staff members, fostering a sense of camaraderie and collaboration. This introduction is usually facilitated by a supervisor or a designated team leader.
15. Ongoing Training Opportunities: The new valet runner is informed about any ongoing training opportunities or professional development programs available within the company to enhance their skills and knowledge. This task is typically performed by the HR department or a designated training coordinator
From reading through the items in the example Valet Runner checklist above, you’ll now have an idea of how you can apply best practices to getting your new Valet Runner up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
