Vehicle Technician Onboarding Checklist

Vehicle Technician Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Vehicle Technician starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Automotive onboarding experience or just need an onboarding checklist for your new Vehicle Technician, you’re in the right place. We’ve put together a sample Vehicle Technician onboarding checklist below and have created onboarding templates & resources to help.

Vehicle Technician Onboarding Checklist

1. Orientation: The new vehicle technician attends an orientation session to familiarize themselves with the company’s policies, procedures, and safety protocols. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the Team: The new vehicle technician is introduced to their immediate team members, including fellow technicians, service advisors, and supervisors. This task is usually performed by the team leader or supervisor.

3. Facility Tour: The new vehicle technician is given a comprehensive tour of the automotive facility, including the service bays, parts department, customer waiting area, and administrative offices. This task is typically performed by a senior technician or a designated staff member.

4. Equipment and Tool Familiarization: The new vehicle technician is provided with an overview of the tools, equipment, and diagnostic systems used in the company. They are shown how to properly use and maintain these tools. This task is usually performed by a senior technician or a designated trainer.

5. Safety Training: The new vehicle technician undergoes safety training, which includes instruction on handling hazardous materials, proper use of personal protective equipment, and emergency procedures. This task is typically performed by the company’s safety officer or a designated trainer.

6. Manufacturer Training: The new vehicle technician attends manufacturer-specific training sessions to learn about the latest technologies, diagnostic procedures, and repair techniques for the vehicles they will be working on. This task is usually organized by the company’s training department or the manufacturer’s representative.

7. Job Shadowing: The new vehicle technician shadows an experienced technician to observe and learn the company’s specific repair processes, workflow, and customer service practices. This task is typically performed by a senior technician or a designated mentor.

8. Documentation and Record-Keeping: The new vehicle technician is trained on the company’s documentation and record-keeping procedures, including how to accurately complete repair orders, time sheets, and warranty claims. This task is usually performed by the service manager or a designated administrative staff member.

9. Parts Ordering and Inventory Management: The new vehicle technician is instructed on how to order parts, track inventory, and maintain accurate records of parts used during repairs. This task is typically performed by the parts department staff or a designated parts manager.

10. Customer Service Training: The new vehicle technician receives training on providing excellent customer service, including effective communication, managing customer expectations, and resolving complaints. This task is usually performed by the service manager or a designated customer service trainer.

11. Quality Control and Inspection Procedures: The new vehicle technician is trained on the company’s quality control and inspection processes to ensure that repairs meet the company’s standards and customer expectations. This task is typically performed by a senior technician or a designated quality control manager.

12. Continuing Education and Professional Development: The new vehicle technician is informed about the company’s commitment to ongoing education and professional development. They are provided with information on available training programs, certifications, and opportunities for career advancement. This task is typically performed by the training department or the service manager.

13. Performance Evaluation and Feedback: The new vehicle technician is informed about the company’s performance evaluation process and how feedback is provided to help them improve their skills and meet performance goals. This task is typically performed by the service manager or a designated supervisor.

14. Company Policies and Procedures: The new vehicle technician is provided with a comprehensive overview of the company’s policies and procedures, including attendance, timekeeping, dress code, and code of conduct. This task is typically performed by the human resources department or a designated trainer.

15. Benefits and Compensation: The new vehicle technician is given information about the company’s benefits package, including health insurance, retirement plans, vacation policies, and any other employee perks. They are also informed about the company’s compensation structure and how they will be paid. This task is typically performed by the human resources department or a designated benefits coordinator

Setting Up Your Employee Onboarding Process

From reading through the items in the example Vehicle Technician checklist above, you’ll now have an idea of how you can apply best practices to getting your new Vehicle Technician up to speed and working well in your Automotive team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.