Video Arcade Manager Onboarding Checklist

Video Arcade Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Video Arcade Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Entertainment onboarding experience or just need an onboarding checklist for your new Video Arcade Manager, you’re in the right place. We’ve put together a sample Video Arcade Manager onboarding checklist below and have created onboarding templates & resources to help.

Video Arcade Manager Onboarding Checklist

1. Introduction to company culture and values: The task involves providing a comprehensive overview of the company’s culture, values, and mission to the new Video Arcade Manager. This task is typically performed by the Human Resources department or a designated company representative who can explain the company’s core principles and expectations.

2. Familiarization with arcade operations: The new Video Arcade Manager should receive a thorough orientation on the day-to-day operations of the arcade, including understanding the various game machines, ticket redemption systems, customer service protocols, and safety procedures. This task is usually performed by a senior Arcade Manager or Operations Manager.

3. Introduction to key personnel: It is crucial for the new Video Arcade Manager to meet and get acquainted with key personnel within the company, such as the General Manager, Assistant Managers, and other department heads. This task is typically facilitated by the Human Resources department or the General Manager.

4. Review of financial management processes: The new Video Arcade Manager should receive training on financial management processes, including cash handling, revenue tracking, and inventory management. This task is usually performed by the Finance or Accounting department, or a designated financial manager.

5. Training on customer service and engagement: Since customer satisfaction is paramount in the entertainment industry, the new Video Arcade Manager should undergo training on effective customer service techniques, complaint resolution, and strategies to enhance customer engagement. This task is typically performed by the Customer Service department or a designated customer service trainer.

6. Understanding marketing and promotional strategies: The new Video Arcade Manager should be familiarized with the company’s marketing and promotional strategies, including social media campaigns, loyalty programs, and special events. This task is usually performed by the Marketing department or a designated marketing manager.

7. Compliance with legal and safety regulations: The new Video Arcade Manager should receive comprehensive training on legal and safety regulations specific to the entertainment industry, including health and safety protocols, age restrictions, and licensing requirements. This task is typically performed by the Legal and Compliance department or a designated safety officer.

8. Introduction to reporting and performance metrics: The new Video Arcade Manager should be trained on the reporting and performance metrics used to evaluate the arcade’s success, such as revenue targets, customer satisfaction surveys, and employee performance evaluations. This task is usually performed by the General Manager or a designated reporting analyst.

9. Familiarization with arcade maintenance and repair procedures: The new Video Arcade Manager should receive training on basic maintenance and repair procedures for arcade machines, including troubleshooting common issues and coordinating repairs with external vendors. This task is typically performed by the Maintenance department or a designated maintenance technician.

10. Ongoing professional development opportunities: The new Video Arcade Manager should be informed about ongoing professional development opportunities, such as industry conferences, workshops, and online courses, to enhance their skills and stay updated with the latest trends in the entertainment industry. This task is typically facilitated by the Human Resources department or the General Manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Video Arcade Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Video Arcade Manager up to speed and working well in your Entertainment team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.