Ward Maid Onboarding Checklist

Ward Maid Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Ward Maid starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Housekeeping onboarding experience or just need an onboarding checklist for your new Ward Maid, you’re in the right place. We’ve put together a sample Ward Maid onboarding checklist below and have created onboarding templates & resources to help.

Ward Maid Onboarding Checklist

1. Orientation: The new ward maid attends an orientation session where they are introduced to the company’s policies, procedures, and safety protocols. This task is typically performed by the human resources department or a designated trainer.

2. Facility Tour: The new ward maid is given a comprehensive tour of the facility, including the different wards, patient rooms, supply rooms, and other relevant areas. This task is usually performed by a supervisor or a senior housekeeping staff member.

3. Introduction to Equipment and Supplies: The new ward maid is familiarized with the various cleaning equipment, tools, and supplies used in their daily tasks. They are shown how to properly use and maintain these items to ensure efficiency and safety. This task is typically performed by a senior housekeeping staff member or a designated trainer.

4. Training on Cleaning Procedures: The new ward maid receives training on the specific cleaning procedures and protocols followed in the facility. This includes learning about infection control measures, proper handling of hazardous materials, and maintaining cleanliness standards. This task is usually performed by a supervisor or a senior housekeeping staff member.

5. Shadowing Experienced Ward Maid: The new ward maid shadows an experienced ward maid to observe and learn the practical aspects of their role. They gain hands-on experience in cleaning techniques, time management, and interacting with patients and other staff members. This task is performed by an experienced ward maid or a designated mentor.

6. Introduction to Communication Systems: The new ward maid is introduced to the communication systems used within the facility, such as walkie-talkies, intercoms, or electronic messaging systems. They learn how to effectively communicate with other staff members and respond to requests or emergencies. This task is typically performed by a supervisor or a designated trainer.

7. Familiarization with Safety Procedures: The new ward maid undergoes training on safety procedures, including proper lifting techniques, handling of biohazardous waste, and emergency response protocols. They are educated on the importance of personal protective equipment (PPE) and how to use it correctly. This task is usually performed by a supervisor or a designated trainer.

8. Introduction to Patient Privacy and Confidentiality: The new ward maid is educated on the importance of patient privacy and confidentiality. They learn about the facility’s policies regarding the handling of patient information and are trained on maintaining confidentiality at all times. This task is typically performed by the human resources department or a designated trainer.

9. Introduction to Shift Schedules and Timekeeping: The new ward maid is provided with information about their shift schedules, break times, and timekeeping procedures. They learn how to accurately record their working hours and report any discrepancies. This task is usually performed by the human resources department or a designated supervisor.

10. Introduction to Team Members: The new ward maid is introduced to their fellow housekeeping staff members, as well as other relevant team members they may interact with regularly, such as nurses or unit coordinators. This helps foster a sense of teamwork and collaboration. This task is typically performed by a supervisor or a designated team leader.

11. Performance Expectations and Evaluation: The new ward maid is informed about the performance expectations for their role, including cleanliness standards, productivity goals, and customer service expectations. They are made aware of the evaluation process and any performance metrics that will be used to assess their performance. This task is usually performed by a supervisor or the human resources department.

12. Ongoing Training and Development Opportunities: The new ward maid is informed about any ongoing training and development opportunities available to them. This may include workshops, seminars, or online courses related to housekeeping skills, infection control, or professional development. This task is typically performed by the human resources department or a designated trainer.

13. Introduction to Employee Benefits and Policies: The new ward maid is provided with information about the employee benefits offered by the company, such as health insurance, retirement plans, or employee assistance programs. They are also educated on the company’s policies regarding attendance, leave, and other relevant HR policies. This task is usually performed by the human resources department.

14. Introduction to Chain of Command: The new ward maid is introduced to the chain of command within the housekeeping department and the facility as a whole. They learn who their immediate supervisor is, as well as who to contact in case of any issues or concerns. This task is typically performed by a supervisor or a designated team leader.

15. Review of Emergency Procedures: The new ward maid undergoes training on emergency procedures, including fire safety, evacuation protocols, and response to medical emergencies. They are familiarized with the location of emergency exits, fire extinguishers, and other safety equipment. This task is usually performed by a supervisor or a designated trainer.

16. Introduction to Housekeeping Policies and Guidelines: The new ward maid is provided with a comprehensive overview of the housekeeping policies and guidelines specific to the facility. This includes information on cleaning frequencies, specific cleaning products to be used, and any unique requirements or preferences of the facility. This task is typically performed by a supervisor or a senior housekeeping staff member.

17. Introduction to Specialized Cleaning Procedures: The new ward maid is trained on any specialized cleaning procedures they may need to perform, such as terminal cleaning of patient rooms, isolation room cleaning, or cleaning in sensitive areas like operating rooms or intensive care units. This task is usually performed by a supervisor or a senior housekeeping staff member with expertise in the specific area.

18. Introduction to Environmental Sustainability Practices: The new ward maid is educated on the facility’s environmental sustainability practices and initiatives. They learn about recycling programs, energy-saving measures, and other practices aimed at reducing the facility’s environmental impact. This task is typically performed by a supervisor or a designated trainer.

19. Introduction to Customer Service Expectations: The new ward maid is trained on the importance of providing excellent customer service to patients, their families, and other staff members. They learn how to effectively communicate with patients, respond to their requests, and address any concerns or complaints. This task is usually performed by a supervisor or a designated trainer.

20. Introduction to Career Advancement Opportunities: The new ward maid is provided with information about potential career advancement opportunities within the housekeeping department or the facility as a whole. They learn about any promotional pathways, additional certifications or training that may be beneficial for career growth. This task is typically performed by the human resources department or a designated supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Ward Maid checklist above, you’ll now have an idea of how you can apply best practices to getting your new Ward Maid up to speed and working well in your Housekeeping team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.