Wheelchair Repairer Onboarding Checklist

Wheelchair Repairer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Wheelchair Repairer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Maintenance onboarding experience or just need an onboarding checklist for your new Wheelchair Repairer, you’re in the right place. We’ve put together a sample Wheelchair Repairer onboarding checklist below and have created onboarding templates & resources to help.

Wheelchair Repairer Onboarding Checklist

1. Introduction to company policies and procedures: The new wheelchair repairer should be provided with a comprehensive overview of the company’s policies and procedures. This includes information on safety protocols, quality standards, and any specific guidelines related to wheelchair repairs. The task is typically performed by the human resources department or a designated supervisor.

2. Familiarization with wheelchair models and components: Since wheelchairs come in various models and have different components, it is crucial for the new repairer to become familiar with these variations. This task involves studying the different wheelchair models, understanding their features, and learning about the various components such as wheels, frames, brakes, and seating systems. The task can be performed through training sessions conducted by experienced repairers or by providing access to relevant manuals and resources.

3. Training on wheelchair repair techniques: To ensure the new wheelchair repairer can effectively perform their job, they should receive training on repair techniques specific to wheelchairs. This includes learning how to diagnose common issues, repair or replace damaged components, and properly maintain wheelchairs. The training can be conducted by experienced repairers or through external training programs.

4. Introduction to wheelchair repair tools and equipment: Wheelchair repairers need to be familiar with the tools and equipment used in their daily work. This task involves providing a detailed overview of the tools and equipment used for wheelchair repairs, including their purpose, proper usage, and maintenance. The task can be performed by experienced repairers or the maintenance department.

5. Understanding customer service expectations: As a wheelchair repairer, providing excellent customer service is essential. The new hire should be informed about the company’s customer service expectations, including how to communicate with clients, handle complaints, and ensure customer satisfaction. This task can be performed by the customer service department or a designated supervisor.

6. Learning inventory management: Wheelchair repairers often need to manage inventory, including ordering spare parts and maintaining stock levels. The new hire should be trained on how to effectively manage inventory, including understanding the ordering process, tracking inventory levels, and ensuring timely restocking. This task can be performed by the inventory management team or a designated supervisor.

7. Safety training: Safety is of utmost importance in the maintenance industry. The new wheelchair repairer should receive comprehensive safety training, including information on proper handling of tools and equipment, safe work practices, and emergency procedures. This task is typically performed by the company’s safety department or a designated safety officer.

8. Introduction to company software and systems: Many wheelchair repair companies use software and systems to manage repairs, track inventory, and communicate with clients. The new hire should be provided with training on how to use these software and systems effectively. This task can be performed by the IT department or a designated trainer.

9. Shadowing experienced repairers: To gain practical experience and learn from experienced professionals, the new wheelchair repairer should have the opportunity to shadow and assist experienced repairers. This task allows the new hire to observe repair techniques, ask questions, and gain hands-on experience. It is typically coordinated by the supervisor or a designated mentor.

10. Performance evaluation and feedback: Regular performance evaluations and feedback sessions are crucial for the growth and development of the new wheelchair repairer. This task involves setting performance goals, conducting evaluations, and providing constructive feedback to help the individual improve their skills. The task is typically performed by the supervisor or the human resources department

Setting Up Your Employee Onboarding Process

From reading through the items in the example Wheelchair Repairer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Wheelchair Repairer up to speed and working well in your Maintenance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.