Wine Steward Onboarding Checklist

Do you need a Wine Steward onboarding checklist but don’t where to start? Buy our expertly crafted chronological checklist – 40 items of best-practice action items from preboarding to first day to future reviews – in Word/Docs format and save yourself over 2 hours of research, writing, and formatting. Trusted by some of the world’s leading companies, this checklist is ready for instant download to ensure nothing gets missed & to streamline the onboarding of your Wine Steward in their new job.

Onboarding Checklist Details →

Wine Steward Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Wine Steward starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Wine Steward, you’re in the right place. We’ve put together a sample Wine Steward onboarding checklist below and have created onboarding templates & resources to help.

Wine Steward Onboarding Checklist

1. Introduction to company culture and values: The wine steward should be provided with an overview of the company’s culture and values, including its mission statement and core principles. This task is typically performed by the human resources department or a designated company representative.

2. Familiarization with company policies and procedures: The wine steward should receive a comprehensive overview of the company’s policies and procedures, including those related to customer service, safety, and alcohol service. This task is typically performed by the human resources department or a designated trainer.

3. Introduction to the wine program: The wine steward should be introduced to the company’s wine program, including its selection, pricing, and ordering processes. They should also be provided with information on any specific wine training or certifications required for the role. This task is typically performed by the sommelier or the manager responsible for the wine program.

4. Training on wine service techniques: The wine steward should receive training on proper wine service techniques, including opening and decanting bottles, serving temperatures, glassware selection, and wine presentation. This task is typically performed by the sommelier or a designated wine service trainer.

5. Familiarization with the wine list: The wine steward should be given ample time to familiarize themselves with the company’s wine list, including the different varietals, regions, and tasting notes. They should also be provided with information on recommended food pairings. This task is typically performed by the sommelier or the manager responsible for the wine program.

6. Introduction to the wine storage and cellar management: The wine steward should be introduced to the company’s wine storage and cellar management practices, including temperature control, inventory management, and rotation procedures. They should also be trained on proper handling and storage of wine bottles. This task is typically performed by the sommelier or a designated wine cellar manager.

7. Shadowing experienced wine stewards: The wine steward should have the opportunity to shadow experienced wine stewards to observe and learn from their day-to-day tasks, including wine service, customer interactions, and wine recommendations. This task is typically coordinated by the sommelier or the manager responsible for the wine program.

8. Introduction to the POS system: The wine steward should receive training on the company’s point-of-sale (POS) system, including how to process wine orders, handle payments, and generate reports. This task is typically performed by the restaurant manager or a designated POS trainer.

9. Introduction to the wine suppliers and distributors: The wine steward should be introduced to the company’s wine suppliers and distributors, including their contact information, delivery schedules, and ordering processes. This task is typically performed by the sommelier or the manager responsible for the wine program.

10. Customer service training: The wine steward should receive training on providing exceptional customer service, including effective communication, problem-solving, and handling customer complaints. This task is typically performed by the restaurant manager or a designated customer service trainer.

11. Introduction to the company’s health and safety protocols: The wine steward should be familiarized with the company’s health and safety protocols, including proper handling of glassware, food safety practices, and emergency procedures. This task is typically performed by the restaurant manager or a designated health and safety officer.

12. Introduction to the company’s wine events and promotions: The wine steward should be provided with information on any upcoming wine events or promotions, including their objectives, target audience, and the wine steward’s role in executing them. This task is typically performed by the marketing department or the manager responsible for events and promotions.

13. Introduction to the company’s loyalty programs: The wine steward should be trained on the company’s loyalty programs, including how to enroll customers, track points, and redeem rewards. This task is typically performed by the marketing department or a designated loyalty program coordinator.

14. Introduction to the company’s team and organizational structure: The wine steward should be introduced to the members of their team and provided with an overview of the company’s organizational structure, including reporting lines and key departments. This task is typically performed by the restaurant manager or a designated team leader.

15. Ongoing wine education and training opportunities: The wine steward should be informed about any ongoing wine education and training opportunities, such as wine tastings, seminars, or industry certifications, to further enhance their knowledge and skills. This task is typically performed by the sommelier or the manager responsible for the wine program

Setting Up Your Employee Onboarding Process

From reading through the items in the example Wine Steward checklist above, you’ll now have an idea of how you can apply best practices to getting your new Wine Steward up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.

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