Busser Onboarding Checklist

Busser Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Busser starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Busser, you’re in the right place. We’ve put together a sample Busser onboarding checklist below and have created onboarding templates & resources to help.

Busser Onboarding Checklist

1. Orientation: The new busser attends an orientation session where they are introduced to the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.

2. Job Shadowing: The new busser shadows an experienced busser to observe and learn the daily tasks and responsibilities. This allows them to understand the workflow, customer service expectations, and best practices. The task is performed by a senior busser or a designated mentor.

3. Training on Safety and Sanitation: The new busser receives training on safety protocols, including proper lifting techniques, handling hazardous materials, and emergency procedures. They also learn about sanitation practices to maintain a clean and hygienic environment. This training is usually conducted by the supervisor or a designated trainer.

4. Familiarization with Equipment and Tools: The new busser is trained on how to use various equipment and tools essential for their role, such as dishwashers, cleaning supplies, and tray carts. They learn how to operate and maintain these items safely and efficiently. This training is typically provided by a supervisor or a designated trainer.

5. Introduction to Standard Operating Procedures: The new busser is familiarized with the standard operating procedures (SOPs) specific to their role. This includes understanding how to set up tables, clear dishes, handle customer requests, and assist servers. The task is performed by a supervisor or a designated trainer.

6. Customer Service Training: The new busser undergoes customer service training to learn how to interact with guests, handle complaints, and provide exceptional service. They are taught the importance of being attentive, friendly, and responsive to customer needs. This training is usually conducted by a supervisor or a designated trainer.

7. Introduction to Menu and Specials: The new busser is educated about the menu offerings, daily specials, and any dietary restrictions or allergens associated with the dishes. This knowledge helps them answer customer questions accurately and make appropriate recommendations. The task is performed by a supervisor or a designated trainer.

8. Team Collaboration and Communication: The new busser is encouraged to participate in team-building activities and learn effective communication strategies to foster a positive work environment. They are introduced to their colleagues and encouraged to collaborate and support each other. This task is typically overseen by a supervisor or a designated team leader.

9. Time Management and Prioritization: The new busser is trained on how to manage their time efficiently, prioritize tasks, and work effectively under pressure. They learn how to balance their responsibilities while maintaining a high level of productivity. This training is usually provided by a supervisor or a designated trainer.

10. Performance Evaluation and Feedback: The new busser receives regular performance evaluations and constructive feedback to help them improve their skills and meet performance expectations. This feedback is typically provided by a supervisor or manager, who may also offer guidance and support for professional growth.

11. Cross-Training Opportunities: The new busser is given the opportunity to cross-train in other areas of the hospitality industry, such as food preparation, serving, or bartending. This allows them to expand their skill set and potentially advance within the company. Cross-training is typically coordinated by a supervisor or manager.

12. Ongoing Professional Development: The new busser is encouraged to participate in ongoing professional development opportunities, such as workshops, seminars, or online courses, to enhance their knowledge and skills. The company may provide resources or support for these development activities, and the task is typically overseen by a supervisor or manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Busser checklist above, you’ll now have an idea of how you can apply best practices to getting your new Busser up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.