Cleaner Onboarding Checklist

Cleaner Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cleaner starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Janitorial onboarding experience or just need an onboarding checklist for your new Cleaner, you’re in the right place. We’ve put together a sample Cleaner onboarding checklist below and have created onboarding templates & resources to help.

Cleaner Onboarding Checklist

1. Orientation: The first task for a new cleaner would be to attend an orientation session. This session would provide an overview of the company’s policies, procedures, and safety guidelines. It may also include introductions to key personnel and a tour of the facilities. The HR department or a designated trainer typically performs this task.

2. Training: To ensure the new cleaner is equipped with the necessary skills, training sessions should be conducted. This may involve instruction on proper cleaning techniques, handling of cleaning equipment and chemicals, and understanding specific cleaning protocols for different areas within the facility. Trainers or experienced cleaners within the company usually perform this task.

3. Familiarization with cleaning supplies and equipment: The new cleaner should be introduced to the various cleaning supplies, tools, and equipment used in their role. This includes understanding how to properly use and maintain them, as well as any safety precautions associated with their use. An experienced cleaner or supervisor typically performs this task.

4. Understanding cleaning schedules and routines: It is important for the new cleaner to be familiar with the cleaning schedules and routines established by the company. This includes knowing which areas need to be cleaned, the frequency of cleaning, and any specific instructions or checklists to follow. A supervisor or team leader typically provides this information.

5. Safety training: Given the potential hazards associated with cleaning chemicals, equipment, and working in different environments, safety training is crucial. This task involves educating the new cleaner on proper safety practices, emergency procedures, and the use of personal protective equipment (PPE). Trainers or safety officers within the company typically perform this task.

6. Introduction to company policies and procedures: The new cleaner should be provided with a comprehensive understanding of the company’s policies and procedures. This includes guidelines on attendance, timekeeping, reporting incidents, handling customer complaints, and any other relevant policies. The HR department or a designated supervisor typically performs this task.

7. Introduction to company culture and values: To foster a sense of belonging and alignment with the company, the new cleaner should be introduced to the organization’s culture and values. This may involve sharing the company’s mission statement, core values, and expectations for behavior and professionalism. A supervisor or HR representative typically performs this task.

8. Introduction to key contacts and communication channels: The new cleaner should be introduced to key contacts within the company, such as supervisors, team leaders, and colleagues. They should also be provided with information on the preferred communication channels, whether it be through email, phone, or a designated communication platform. A supervisor or HR representative typically performs this task.

9. Understanding work schedules and timekeeping: The new cleaner should be informed about their work schedule, including start and end times, break periods, and any specific requirements for timekeeping. This task involves explaining how to accurately record hours worked and any procedures for requesting time off or reporting absences. A supervisor or HR representative typically performs this task.

10. Introduction to company benefits and policies: The new cleaner should be provided with information on the company’s benefits package, such as health insurance, retirement plans, and any other perks or incentives. They should also be informed about any relevant policies, such as vacation accrual, sick leave, and employee assistance programs. The HR department typically performs this task.

11. Introduction to cleaning protocols for specific areas: Depending on the facility, there may be specific cleaning protocols for different areas, such as restrooms, kitchens, or specialized equipment. The new cleaner should be trained on these protocols, including the use of specific cleaning agents, tools, and techniques. An experienced cleaner or supervisor typically performs this task.

12. Introduction to waste management and recycling procedures: Cleaners often handle waste management and recycling tasks. Therefore, the new cleaner should be educated on the company’s waste management policies, including proper disposal methods, recycling procedures, and any regulations or guidelines to follow. An experienced cleaner or supervisor typically performs this task.

13. Introduction to quality control and inspection processes: To ensure consistent cleaning standards, the new cleaner should be familiarized with the company’s quality control and inspection processes. This may involve understanding how inspections are conducted, what criteria are used to assess cleanliness, and any corrective actions to be taken if deficiencies are identified. A supervisor or quality control officer typically performs this task.

14. Introduction to customer service expectations: Cleaners often interact with customers or building occupants. Therefore, the new cleaner should be informed about the company’s customer service expectations, including professionalism, communication skills, and how to handle customer inquiries or complaints. A supervisor or customer service representative typically performs this task.

15. Ongoing support and feedback: Lastly, the new cleaner should be assured of ongoing support and feedback from the company. This involves establishing channels for open communication, providing opportunities for the cleaner to ask questions or seek guidance, and conducting regular performance evaluations to provide constructive feedback and identify areas for improvement. A supervisor or HR representative typically performs this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cleaner checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cleaner up to speed and working well in your Janitorial team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.