Delivery Clerk Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Delivery Clerk starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Logistics onboarding experience or just need an onboarding checklist for your new Delivery Clerk, you’re in the right place. We’ve put together a sample Delivery Clerk onboarding checklist below and have created onboarding templates & resources to help.
Delivery Clerk Onboarding Checklist
1. Orientation: The delivery clerk attends an orientation session to familiarize themselves with the company’s policies, procedures, and safety guidelines. This task is typically performed by the human resources department or a designated trainer.
2. Introduction to Team: The delivery clerk is introduced to their immediate team members, including supervisors, colleagues, and other support staff. This task is usually performed by the supervisor or team leader.
3. Equipment Training: The delivery clerk receives training on how to operate and maintain the delivery vehicles, handheld devices, and other equipment necessary for their role. This task is typically performed by a designated trainer or experienced delivery personnel.
4. Route Familiarization: The delivery clerk is provided with detailed information about the delivery routes, including maps, GPS systems, and any specific instructions or restrictions. This task is usually performed by the logistics or operations department.
5. Product Knowledge: The delivery clerk learns about the products or goods they will be handling, including their characteristics, handling instructions, and any special requirements. This task is typically performed by the logistics or operations department, with support from other relevant departments.
6. Safety Training: The delivery clerk undergoes safety training, including proper lifting techniques, defensive driving, and handling hazardous materials if applicable. This task is usually performed by the safety department or a designated trainer.
7. Documentation and Record-Keeping: The delivery clerk is trained on how to accurately complete delivery logs, invoices, and other necessary paperwork. They also learn about any electronic systems or software used for record-keeping. This task is typically performed by the logistics or operations department.
8. Customer Service Training: The delivery clerk receives training on how to interact with customers, handle complaints or inquiries, and provide excellent customer service. This task is usually performed by the customer service department or a designated trainer.
9. Communication Channels: The delivery clerk is informed about the various communication channels within the company, including email, phone systems, and any specific software or apps used for internal communication. This task is typically performed by the IT department or a designated trainer.
10. Performance Expectations: The delivery clerk is provided with clear performance expectations, including key performance indicators (KPIs), productivity targets, and any specific metrics relevant to their role. This task is usually performed by the supervisor or manager.
11. Emergency Procedures: The delivery clerk is trained on emergency procedures, including what to do in case of accidents, breakdowns, or other unforeseen events. This task is typically performed by the safety department or a designated trainer.
12. Company Policies and Procedures: The delivery clerk is educated on the company’s policies and procedures, including attendance, leave, dress code, and any other relevant policies. This task is typically performed by the human resources department or a designated trainer.
13. Performance Reviews and Feedback: The delivery clerk is informed about the company’s performance review process and how feedback is provided. They are also made aware of any opportunities for growth or advancement within the company. This task is typically performed by the supervisor or manager.
14. Team Building Activities: The delivery clerk participates in team-building activities or events to foster a sense of camaraderie and collaboration within the team. This task is usually organized by the human resources department or team leaders.
15. Ongoing Training and Development: The delivery clerk is informed about any ongoing training and development opportunities available to enhance their skills and knowledge in their role. This task is typically communicated by the human resources department or the supervisor
Setting Up Your Employee Onboarding Process
From reading through the items in the example Delivery Clerk checklist above, you’ll now have an idea of how you can apply best practices to getting your new Delivery Clerk up to speed and working well in your Logistics team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.