Handyperson Onboarding Checklist

Handyperson Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Handyperson starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Maintenance onboarding experience or just need an onboarding checklist for your new Handyperson, you’re in the right place. We’ve put together a sample Handyperson onboarding checklist below and have created onboarding templates & resources to help.

Handyperson Onboarding Checklist

1. Orientation: The first task for a handyperson joining a new company is to attend an orientation session. This session provides an overview of the company’s policies, procedures, and safety guidelines. It is usually conducted by the HR department or a designated trainer.

2. Introduction to the team: The handyperson should be introduced to their immediate team members and other relevant colleagues. This task helps in building relationships, fostering collaboration, and understanding the reporting structure. The team leader or supervisor typically performs this task.

3. Familiarization with tools and equipment: A handyperson needs to become familiar with the tools and equipment used in their role. This task involves a tour of the maintenance department, where they can learn about the various tools, their usage, and safety precautions. A senior handyperson or a designated trainer usually performs this task.

4. Review of maintenance procedures: It is essential for the handyperson to understand the company’s maintenance procedures and protocols. This task involves reviewing the standard operating procedures (SOPs) for different maintenance tasks, such as plumbing, electrical work, carpentry, etc. The maintenance supervisor or a designated trainer typically performs this task.

5. Safety training: Safety is of utmost importance in the maintenance industry. The handyperson should undergo safety training, which includes learning about personal protective equipment (PPE), emergency procedures, and hazard identification. This task is usually conducted by the company’s safety officer or a designated trainer.

6. Introduction to company software and systems: Many maintenance companies use software or systems to manage work orders, inventory, and scheduling. The handyperson should receive training on how to use these systems effectively. This task is typically performed by the IT department or a designated trainer.

7. Shadowing experienced handypersons: To gain practical knowledge and learn the company’s specific processes, the new handyperson should shadow experienced colleagues. This task involves observing and assisting experienced handypersons in their daily tasks. The team leader or a senior handyperson usually performs this task.

8. Review of company policies and procedures: The handyperson should be provided with a comprehensive review of the company’s policies and procedures, including those related to attendance, leave, reporting, and customer service. This task is typically performed by the HR department or a designated trainer.

9. Introduction to company culture and values: Understanding the company’s culture and values is crucial for a handyperson to align with the organization’s goals. This task involves learning about the company’s mission, vision, and core values. The HR department or a designated trainer usually performs this task.

10. Performance expectations and goal setting: The handyperson should have a clear understanding of their performance expectations and goals. This task involves discussing key performance indicators (KPIs), targets, and any specific objectives set by the company. The team leader or supervisor typically performs this task.

11. Introduction to customer service standards: A handyperson should be aware of the company’s customer service standards and expectations. This task involves learning about the company’s approach to customer satisfaction, communication protocols, and handling customer complaints. The customer service department or a designated trainer usually performs this task.

12. Review of company benefits and policies: The handyperson should receive information about the company’s benefits package, including health insurance, retirement plans, and any other perks. This task is typically performed by the HR department or a designated trainer.

13. Introduction to company facilities and resources: The handyperson should be familiarized with the company’s facilities, such as break rooms, restrooms, and storage areas. They should also be informed about available resources, such as maintenance manuals, reference materials, and supplier contacts. The facilities management department or a designated trainer usually performs this task.

14. Introduction to company hierarchy and communication channels: The handyperson should understand the company’s hierarchy and communication channels. This task involves learning about reporting lines, who to contact for different issues, and how to escalate problems if needed. The team leader or supervisor typically performs this task.

15. Ongoing training and development opportunities: The handyperson should be informed about any ongoing training and development opportunities provided by the company. This task involves discussing workshops, certifications, or courses that can enhance their skills and knowledge. The HR department or a designated trainer usually performs this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Handyperson checklist above, you’ll now have an idea of how you can apply best practices to getting your new Handyperson up to speed and working well in your Maintenance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.