Volunteer Coordinator Onboarding Checklist

Volunteer Coordinator Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Volunteer Coordinator starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Nonprofit onboarding experience or just need an onboarding checklist for your new Volunteer Coordinator, you’re in the right place. We’ve put together a sample Volunteer Coordinator onboarding checklist below and have created onboarding templates & resources to help.

Volunteer Coordinator Onboarding Checklist

1. Introduction to the organization: The volunteer coordinator should provide a comprehensive overview of the nonprofit organization, including its mission, values, and history. This task can be performed by the executive director or a senior staff member.

2. Familiarization with volunteer programs: The volunteer coordinator should explain the various volunteer programs offered by the nonprofit, including their objectives, requirements, and impact. This task can be performed by the volunteer coordinator themselves.

3. Review of policies and procedures: The volunteer coordinator should go over the organization’s policies and procedures, such as code of conduct, confidentiality, safety guidelines, and reporting protocols. This task can be performed by the volunteer coordinator or the human resources department.

4. Introduction to the team: The volunteer coordinator should introduce the new hire to the staff members they will be working closely with, including other coordinators, program managers, and administrative staff. This task can be performed by the volunteer coordinator or the executive director.

5. Training on volunteer management software: If the nonprofit utilizes volunteer management software, the volunteer coordinator should provide training on how to use the system effectively for tasks such as scheduling, communication, and tracking volunteer hours. This task can be performed by the volunteer coordinator or an IT specialist.

6. Volunteer recruitment strategies: The volunteer coordinator should share the organization’s strategies for recruiting volunteers, including outreach efforts, partnerships, and online platforms. They should also provide any necessary training on how to effectively engage potential volunteers. This task can be performed by the volunteer coordinator or a recruitment specialist.

7. Volunteer screening and selection: The volunteer coordinator should explain the process of screening and selecting volunteers, including background checks, interviews, and reference checks. They should also provide guidance on assessing volunteer skills and matching them with appropriate roles. This task can be performed by the volunteer coordinator or a designated screening committee.

8. Volunteer orientation and training: The volunteer coordinator should conduct or facilitate an orientation session for new volunteers, providing an overview of the organization, their role, and any necessary training. This task can be performed by the volunteer coordinator or a designated trainer.

9. Volunteer scheduling and coordination: The volunteer coordinator should explain the process of scheduling volunteers for different programs or events, ensuring proper coverage and coordination. They should also provide guidance on how to communicate with volunteers effectively. This task is performed by the volunteer coordinator.

10. Volunteer recognition and retention: The volunteer coordinator should share the organization’s strategies for recognizing and appreciating volunteers, including volunteer appreciation events, certificates, and ongoing communication. They should also provide guidance on how to maintain positive relationships with volunteers to ensure their long-term engagement. This task can be performed by the volunteer coordinator or a designated recognition committee.

11. Evaluation and feedback: The volunteer coordinator should explain the process of evaluating volunteer performance and providing feedback, including regular check-ins, performance reviews, and opportunities for growth. This task can be performed by the volunteer coordinator or a designated evaluation committee.

12. Collaboration with other departments: The volunteer coordinator should facilitate introductions and collaboration between the volunteer department and other departments within the nonprofit, such as program managers, marketing, and fundraising. This task can be performed by the volunteer coordinator or the executive director.

13. Familiarization with resources and materials: The volunteer coordinator should provide access to relevant resources and materials, such as volunteer handbooks, training manuals, and program-specific materials. They should also explain how to access and utilize these resources effectively. This task can be performed by the volunteer coordinator or the administrative staff.

14. Ongoing support and communication: The volunteer coordinator should establish regular communication channels with the new hire, providing ongoing support, answering questions, and addressing any concerns. They should also encourage open communication and feedback from the volunteer. This task is performed by the volunteer coordinator.

15. Performance evaluation and goal setting: The volunteer coordinator should conduct regular performance evaluations with the new hire, setting goals and providing constructive feedback for improvement. This task can be performed by the volunteer coordinator or a designated evaluation committee.

16. Continued professional development: The volunteer coordinator should provide opportunities for the new hire to engage in professional development activities, such as attending workshops, conferences, or webinars related to volunteer management. They should also encourage the new hire to seek additional training or certifications in the field. This task can be performed by the volunteer coordinator or the executive director

Setting Up Your Employee Onboarding Process

From reading through the items in the example Volunteer Coordinator checklist above, you’ll now have an idea of how you can apply best practices to getting your new Volunteer Coordinator up to speed and working well in your Nonprofit team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.