Watch Repairer Onboarding Checklist

Watch Repairer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Watch Repairer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Skilled Trades onboarding experience or just need an onboarding checklist for your new Watch Repairer, you’re in the right place. We’ve put together a sample Watch Repairer onboarding checklist below and have created onboarding templates & resources to help.

Watch Repairer Onboarding Checklist

1. Introduction to company policies and procedures: The new watch repairer should be provided with a comprehensive overview of the company’s policies and procedures. This includes information on work hours, break times, dress code, safety protocols, and any other relevant guidelines. The HR department or a designated supervisor typically performs this task.

2. Familiarization with the workshop: The new watch repairer should be given a tour of the workshop, including an introduction to the various tools, equipment, and workstations. They should be shown where to find necessary supplies and materials, as well as any specific areas designated for different repair tasks. A senior watch repairer or supervisor usually conducts this task.

3. Introduction to colleagues and team members: It is important for the new watch repairer to meet and get acquainted with their colleagues and team members. This helps foster a sense of belonging and encourages collaboration. The supervisor or team leader typically facilitates introductions and may organize a team-building activity to promote camaraderie.

4. Training on watch repair techniques: The new watch repairer should receive comprehensive training on various watch repair techniques, including disassembling and assembling watches, replacing parts, cleaning, lubricating, and adjusting mechanisms, and performing quality control checks. This training is usually conducted by experienced watch repairers or trainers within the company.

5. Familiarization with watch brands and models: Since different watch brands and models may have unique repair requirements, the new watch repairer should be provided with information and resources to familiarize themselves with the various brands and models commonly serviced by the company. This knowledge will help them identify specific repair needs and ensure accurate and efficient repairs. This task can be performed by a senior watch repairer or a designated trainer.

6. Understanding customer service protocols: Watch repairers often interact with customers, either in person or over the phone. Therefore, it is crucial for the new watch repairer to understand the company’s customer service protocols, including how to handle inquiries, provide estimates, communicate repair progress, and ensure customer satisfaction. The customer service department or a designated supervisor typically provides this training.

7. Introduction to inventory management: The new watch repairer should be trained on how to manage inventory effectively. This includes understanding how to track and order necessary parts and supplies, maintaining stock levels, and organizing the inventory system. The inventory manager or a designated supervisor usually performs this task.

8. Safety training: Given the nature of the occupation, safety training is of utmost importance. The new watch repairer should receive comprehensive training on workplace safety, including proper handling of tools and equipment, safe use of chemicals, and protocols for handling potentially hazardous materials. The HR department or a designated safety officer typically conducts this training.

9. Introduction to company software and systems: Many watch repair companies use specialized software and systems to manage repairs, track customer information, and generate invoices. The new watch repairer should be trained on how to use these systems effectively, including entering repair details, updating customer records, and generating reports. The IT department or a designated trainer typically provides this training.

10. Performance expectations and evaluation: The new watch repairer should be provided with clear performance expectations and understand how their work will be evaluated. This includes information on productivity targets, quality standards, and any key performance indicators relevant to the role. The supervisor or manager typically communicates these expectations and conducts regular performance evaluations

Setting Up Your Employee Onboarding Process

From reading through the items in the example Watch Repairer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Watch Repairer up to speed and working well in your Skilled Trades team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.